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Dell ActivePen PN557W causes screen to flicker when pen touches screen

My company purchased the Dell 7400 2n1 laptop for an upcoming migration, received several Dell Active Pen PN557W stylus' to test. We install our companies image on the laptop(incidentally this doesn't occur with the out of the box image). When we open up a word document and begin to write, every time the Pen touches the screen the screen blinks. This doesn't occur when writing in cursive where the pen doesn't leave the screen but as soon as it does and returns to the screen there is a blink or flicker of the screen. I've installed each of the following drivers with no change in behavior:

ActivePen_APP_Driver_WIN_56DT7_A03

ActivePen_APP_Driver_WIN_204V6_A03

ActivePen_APP_Driver_WIN_204V6_A03

It's more than likely due to our image but just don't know what it could be. Any thoughts/opinions would be appreciated.

 

Thanks,

Solo

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

We purchased 3 of PN557W pens for our Latitude 7200 2in1's and have the exact same issues. I have also updated to the latest Dell drivers for the pen with no change. Ironically if you use the rainbow color, the eraser or the highlighter in MS Whiteboard the flicker does not occur. I am on Windows 10 rev. 1903. Any ideas on how to fix this? I bought 3 as a POC but will not be purchasing any more unless the issue can be fixed.

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Parnoshree C,

Nothing in the link relates to the issue both me and Kayakgeek are having. Do you have any suggested troubleshooting steps specific to the blinking issue we are experiencing? 

 

Thank you,

Solomon 

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Hi naiimean,

Can you check if the screen flickers while you are running LCD built-in self test?  To run the test restart the system using Power+D button.

 

Regards,

Parnoshree

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Parnoshree,

No it doesn't seem to flicker when performing that test, the screen switches from different colors lasting about a second on each (white, black, red, green and blue).

Thanks,

Solomon

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Hi naiimean,

Then the issue can be with the operating system, we recommend you testing the pen within safe mode with networking to check if the issue persists.

Regards,

Parnoshree

 

Dell-Parnoshree C
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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

We were having this issue as well.  It seems to be a Group Policy setting, but I'm not sure which one.  The screen does not flicker on our image when it is removed from the domain.  This should be fun trying to find....

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Did anyone happen to find a fix for this?  We're having the same issue, unfortunately. Win10 v1903 here as well. @naiimean 

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Re: Dell ActivePen PN557W causes screen to flicker when pen touches screen

Hope this topic is not dead yet, and people are still looking into this. I just encountered this with one of my coworkers, we got about 10 of these units and one user has been using the pen allot. We have noticed the same issue each time the pen is placed to the screen the display will go black then back to normal. After testing on other units I can confirm it happens to them all. A bit of new info. we found is that the touch screen does not cause this only the pen so in Microsoft Word we were able to change the writing mode to just the touchscreen so the pen was able to write flawlessly. Capacitive screen vs Active stylus mode switch may help, but does not solve why using an active stylus (if that's its technology) causes the screen to flash on a Latitude 7400 with a business oriented Windows 10 image. (We are on 1909 ourselves)
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