Arcs
1 Copper

Dell Streak - Crashes Regularly.

Hi,

I've had my Streak for a while now, since around June (i think) and hadn't had any major issues with it (other than the sync software debacle!).

However since the upgrade to 2.2 my Streak seems to crash pretty much all the time. It seems to be worst when trying to use GPS or wifi/3g but generally it renders anything other than the core phone functions useless.

Over the weekend I tried restoring the phone to factory settings, backing up/restoring my data. This hasn't had much of an effect at all and the same issues continue.

When the crashes occur the Back/Menu/Home lights on the side flash 3-4 times and the tablet then resets itself. Switching off and booting again from the Dell logo screen. Sometimes the phone will then lock here and I have to remove the back cover and battery, give the phone some time (this varies, once I had to leave it for a few hours) and then replace these and turn the phone back on before it will boot correctly.

Has anyone seen anything similar or can anyone offer any advice?

Thanks,

Al

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13 Replies
DOC.TOM
1 Copper

Re: Dell Streak - Crashes Regularly.

It's DELL's design defects, you've gotta approach their engineer I guess.

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cmnexus
1 Copper

Re: Dell Streak - Crashes Regularly.

I had a similar issue. I downloaded this app that saved images from any MMS message. The reviews weren't favorable. I installed it anyway. After that, my phone would randomly reboot and become stuck on the Dell logo. I had to remove the battery/case just to start it up again.

As a last resort, I did a factory restore. It hasn't done that since. It sounds like you may have a hardware problem.

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Sinnrik
1 Copper

Re: Dell Streak - Crashes Regularly.

I,ve had the same problems with crashing with my first Streak. Had to do a factory reset often. But it didn,t help. One of the reasons has been that some of the first Streaks had a bad internal sd card (2GB). (Not the sd card you find in the battery compartment.) I disassembled my Streak and replaced it. That solved the problem. Unfortunately I happened to brake a thin button cable. So I was not able to use it. The SD card problem is described by others aswell. If you bought it second hand, you have a problem otherwise you have to return it to Dell or the shop.

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Arcs
1 Copper

Re: Dell Streak - Crashes Regularly.

Hi,

Thanks for the reply. Bought mine from O2, so am currently wrangling with their Tech Support. They seem to think that me having a 2g SIM card rather than a 3G one is the issue. Though I think this may just be a step to check and that they don't actually have any idea yet.

Cheers,

Arcs

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sdan
1 Copper

Re: Dell Streak - Crashes Regularly.

Hello Sinnrik, I read that you managed to change the internal memory card, I'll have to do it because my favorite dell streak constantly reset's and factory resets by itself. Please help me and tell me how to back Android OS 2.2.2 on the new sd card ?..... I need help because I live in a very small country that has no good service-Macedonia. I don't know if it's enought to open the device and just replace the sd card with new class 10 2GB card, or I must to reinstal all Android os?  Greetings and thank you VERY MUCH!!!!

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Re: Dell Streak - Crashes Regularly.

I have the exact same problem, but my phone was purchased April 2011 and started acting up a couple of weeks ago.  I have the additional problem of a cracked screen (I noticed it after I had owned the phone for a couple of weeks).  The screen works perfectly but it does have that cosmetic issue.  I'm going to try to convince Dell to fix whatever is wrong with the phone that is causing the reboots, but I'm not holding my breath.

Meanwhile, can someone point me to the phone number I should be calling to try to get the phone fixed?  I must be over tired, because I cannot find it anyplace on this website.

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sdan
1 Copper

Re: Dell Streak - Crashes Regularly.

Before you sending the device to repair centar try this:

Factory reset(turn your Streak off and hold the volume +/- button and power on button at the some time. Than go to the factory reset by presing volume button and camera button to select factory reset. All aplications and numbers will be erased from the phone memory I suggest you to make back up from numbers.

Than instal only important applications, I think that it's not good idea to make back up from applications becorse this problem may be caused from some application. I was do the factory reset and instal only inportant applications and now I'm not having this problem for about 10 days. Do you have installed Angry birds(first) or Angry birds Rio on the phone? This problem for my Streak was beggining when I was install Angry birds(first) for the first time. I was find the supstitube application for each application that was instaled on my Streak before make factory reset, after factory resseting I was instaled the supstitude applications.

On which Android is running your Streak? I suggest you to update to latest official Froyo 2.2.2 😄 ......It's more stabile than official 2.2 Froyo. Please let me know the ressult's.

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Re: Dell Streak - Crashes Regularly.

My current configuration was arrived at by doing the following, in sequence.

1) Dell factory reset.

2) Installation of AT&T official release Version 340 using tools found at xda developers.

3) Allowed the phone to do an online automated update to 353, which is the latest AT&T release.  During this process, the phone performed another Factory Reset.

The phone works fine when only used for brief periods of time, but when running anything, like Navigator for example, that can run for a long time, it starts doing the spontaneous reboots.

I have since rooted the phone and renamed all the pkg files that I dared to try to lighten the load on the phone.  I got the exact same results.  I currently have Lookout, a file explorer, superuser application, ringdroid, a GPS Status application, and various updates to the factory applications installed, plus one game, Grave Defense Free.

The phone is exactly the same.  When used for short periods of time it is fine, but whenever I run something like a game or Navigator that stays on for a long time, it starts doing the reboot thing until I take the battery out and let it rest, the longer the better.  

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sdan
1 Copper

Re: Dell Streak - Crashes Regularly.

:(((.....this phone is full of bugs. I have the problem vith restarts(only restarts) when I was runing on 2.2 Froyo, after that I have problems with factory resets. Some people says that some dell streak devices have bad internal SD memory card, its card insade of the pfone, not that SD card behind the battery. It's not difficult to change this card, I have skills for repairing phones becorse I'm collector of old phones, and have repaired thousands of cell phones. But I'm not 100% that internal card is wrong. Please do this test, and check your internal SD card, if write pass the card is ok, if have some red letter that's mean thet your internal SD card is wrong and must be replaced. Here is the step by step tutorial(with this procedure you can't damage your Streak), I was made this test 15 times :D....and every time told me PASS:

Turn off Streak

hold down the camera button all the way as you turn on your strake

At the white screen dial the codde *#301#

Than dial in 10 than press Enter

Wait for some seconds and if everything is OK, test should PASS and it should show "permanent write non- protected" with green letters, if this fails you must to replace internal SD card :S......I hope helped somehow. 

p.s here is tutorial how to change internal SD card:

http://android.modaco.com/topic/336477-lcd-replacement-and-internal-sd-upgrade/

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