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417856
Dell Tablet Wireless Keyboard not working with Dell Venue Pro 8
All,
I bought my wife a Dell Venue Pro 8 for Christmas and the Dell Tablet Wireless Keyboard. The keyboard was delayed until after Christmas and just arrived but we're having problems getting it to work. We successfully paired it and the volume controls and brightness keys work fine but if none of the rest of the keys work. The tablet clicks w I also nothen you hit them but no letters appear in Word or IE's address bar.
Did we get a defective keyboard?
Scott
HerronScott
9 Posts
0
January 12th, 2014 14:00
Hi Lou,
Thanks for taking the time to reply but as I mentioned, we had no issues pairing it and some of the keys worked (volume and brightness controls).
I did find the solution to the problem which was to update the BIOS. Looks like the unit shipped in December with the original A01 BIOS. We ran one of the Dell utilities that came with the tablet which updated it to A03 after which the wireless keyboard worked fine.
Thanks for trying to help!
Scott
rikeo
1 Message
2
January 13th, 2014 23:00
I had the same issue. It took a while to figure out but if you go to charm bar -> settings -> Change PC Settings -> Ease of Access -> Keyboard and turn off "Filter Keys" it will allow the keystrokes to register on the system. It's a weird setting but that's what seems to cause the Bluetooth keyboard to sometimes fail to register a keypress, unless you hold it down for 3 seconds when it temporarily overrides the setting.
Bitofinger
1 Message
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January 27th, 2015 15:00
Way to go RIKEO!
Mikerman
915 Posts
2
April 4th, 2015 11:00
Per the user guide:
Press the Bluetooth button [top button on right side of keyboard] for 3 seconds
Pair the keyboard
1. In the Charms sidebar, tap Settings, Change PC settings, PC and devices, Bluetooth, Add a device.
2. Tap the keyboard name from the list.
3. Follow the instructions on the screen.
Lou Stule
214 Posts
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January 12th, 2014 07:00
If you purchased Dell Part# : 460-BBHL — you have the correct keyboard for the Venue 8 Pro. It requires an initial Bluetooth "pairing" to your tablet...
Lou Stule
214 Posts
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January 12th, 2014 15:00
@ HerronScott: I hoped that re-pairing might help (worked for me w/ another brand of keyboard). I think that you found a more robust solution. I purchased 2 V8 tabs in mid-Dec. — they both included the A01 BIOS. By then, the Dell website had BIOS version A04 posted; never got to try my luck with A03.
Nevertheless, I have mostly stopped using my own Bt keyboard because it also lacks a trackpad, and I found that frequently reaching over or around it to get to the touch screen was making it harder for me to do the scroll, click and drag stuff; how has that worked-out for you?
Jeff Leites
480 Posts
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January 14th, 2014 10:00
I had as issue with that setting too. I thought it would fix the repeating key problem, so I turned it on. The Tablet was synced to my desktop, so it turned in on there too. I wasted a lot of time researching why my desktop keyboard stopped working :emotion-12: Saved by Google :emotion-1:
drmark920
1 Message
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January 31st, 2014 20:00
THANK YOU RIKEO- Perfect solution. I appreciate your sharing it.
MWDavis2000
1 Message
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March 2nd, 2014 17:00
squirrelpie0
5 Posts
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March 28th, 2014 15:00
Likewise. This is the only place I could find the answER TURN OFF FILTER KEYS IN EASE OF ACCESS Now works well both usb and bluetooth. Only issue still a mystery is sometimes if I shut down and restart tablet with BT keyboard still connected I get no keyboard at all, but d not know exact cause. Solution seems to be do not install updates etc. with BT Keyboard and mouse connected
Whatever02
1 Message
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May 8th, 2014 18:00
Thank you for posting this fix. It was a life saver. I'm testing the tablet for work and was out of the Country so was a real problem!! Thx
stevexe2000
1 Message
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October 30th, 2014 10:00
Thank you so much, I've tried all sorts to get the keyboard working again. Exactly as you describe, Filter Keys was switch on, switched it off & now all working OK!
Steve.
Cher062
1 Message
0
April 4th, 2015 09:00
We have a dell tablet venue pro 8 with keyboard. we got it a little over a year ago. at that time everything worked. now we changed the dead batteries on the keyboard and now keyboard doesn't work. I can't for the life of me remember how to pair up the keyboard with the tablet. I looked in pc settings for a Bluetooth option but there doesn't seem to be one. there must be one somewhere because we have used the keyboard with the tablet. HELP!
Mike Good
1 Message
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June 6th, 2015 15:00
Thanks you are a life saver..
tomsinning
1 Message
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March 10th, 2016 17:00
Thanks for the help