jessmad79
1 Copper

Dell Venue 11 7130 Slim Keyboard not working

My Dell Venue 11 7130 Slim Keyboard just stopped working.  We have tried my daughters keyboard on my venue and that doesn't work and my keyboard wont work on her venue but her keyboard works on her venue. 

Does that mean it is the connection ports on my venue?  Can that be repaired?

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3 Replies

RE: Dell Venue 11 7130 Slim Keyboard not working

Hi,

Thank You for writing to us!

From the description provided looks like there is a problem with the connectors or the cable or docking board for which we will have to replace all 3 parts.

Kindly private message the service tag and the current location of the tab so that we can check the warranty status and do the needful.

Thanks

Robin 

DELL-Robin D
Social Media Support
#IWork4Dell

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jessmad79
1 Copper

RE: Dell Venue 11 7130 Slim Keyboard not working

Hi Robin

My daughters keyboard did not work on mine though and my keyboard did not work on hers but her keyboard worked on hers - well up until today that is.  Now neither keyboard will work on either of our Dell Venue 11's.

It cant possibly be both hardware breaking at the same time.  Hers is an i5 and mine is an i3 and both are out of warranty.

Kind regards

Jess

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RE: Dell Venue 11 7130 Slim Keyboard not working

Hi,

Thank you for your reply.

In case where both the systems are out of warranty then will be a charge for the service or any part replacement.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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