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Dell Venue 11 PRO - not charging

Hello -

Upon boot, I get an error message that I do not have the authentic Dell Charger plugged in (which I do). I replaced the charger, usb, and battery with no change in error message. The battery drain is fast and it takes about 2 full days to get full charge. I am out of options.

Please help.

Thank you.

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1 Reply

RE: Dell Venue 11 PRO - not charging

Hi,

Thank you for writing to us!

We would suggest you to load BIOS defaults and then check if the same issue occurs.Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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