I did a search, honest. But I haven't read a solution to this issue, so I'm asking again.
Last week I purchased a Dell Travel Keyboard (P/N K12A) for my Dell Venue 11 Pro (7130). It has an internal battery which will allow me to work remotely for a longer period of time.
When I received it, I docked my tablet and immediately got an error message that 'The System Cannot Communicate with Your Battery'. Hmm, I figured maybe it shipped with a dead battery, so I un-docked the tablet and plugged the keyboard in via the micro-USB port inside the hinge area.
Once I plugged it in, the white LED light on the side, just under the 'ESC' key, came on for about 5-8 seconds, then went off. I can't tell if it's charging or not, or perhaps has a full charge and the light turns off at 100% power.
Either way, I left it plugged in overnight and when I docked again, the same problem appears, the same error message displays. Under Power Options in the control panel, Battery #2 reads 'Not Present' even though the tablet is docked.
The keyboard itself works fine, as does the touch pad, but the tablet doesn't recognize the second battery.
Is this a defective keyboard? It is a software issue? Hardware connection internal to the keyboard? I've seen a number of issues and solutions, including the guy on YouTube who ripped his keyboard apart to jiggle the connection. I'd rather not go to that length if at all possible...
Can someone point me to a solution for this issue?