mastruck
1 Copper

Dell Venue 11 Pro won't turn on

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It seems to charge (the charge light is on), but when I press the power button nothing happens. I have tried holding the power button down for an extend time as well.

 

4 Solutions

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wdwasion
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I had this issue this morning. Aggravating! Since there were no answers that worked on this dialog, I looked up another and found a solution that at least worked for me. If the Venue won't power on, and you know it's charged, hold the power button for 20 seconds, then hold it down again for 1 second. It should boot normally after that.

BradleyMartin
1 Copper

RE: Dell Venue 11 Pro won't turn on

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make sure you are using the charger that came with the Dell Venue 11, it's a 24 watt charger... other micro usb chargers are 5 to 10 watts, which will turn the light on, but won't charge the device... and once the battery is below a certain percentage it won't power the x86 processor correctly...  My wife had the same problem... she was using my son's Venue 7 charger (which is 10 watts) so it wasn't charging the battery... once I had her find the correct charger (the 24 watt) we charged the battery for 60 minutes... (not that I think this helped, but I did also remove the battery and re-inserted it prior to charging properly.)  

Hope this helps everyone.  Good luck! 

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Katie520
1 Copper

RE: Dell Venue 11 Pro won't turn on

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Thank you!!! I just got this thing and it seems to be giving me more headaches than it is worth! Your suggestion actually worked though! Thank you, thank you, thank you!!!

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Debelle172
1 Copper

RE: Dell Venue 11 Pro won't turn on

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Same happen to me. Your advice really works - thanks!!

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94 Replies
skyrida32
2 Iron

RE: Dell Venue 11 Pro won't turn on

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My dell venue won't turn on either I hav the dell venue 11 pro i3 and it only works if u connect the keybord dock and it powers itself thru there, I even tried new update. It won't charge at all but using the keybord dock it turns on. When I plugin the charger it won't show charge light but if I use same charge on keybord dock or any other device it charges but the tablet won't charge.
mbarnard2011
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I've had similar issues since using the mobile keyboard. It worked for a couple of days, but now it crashes any time you disconnect the tablet from the keyboard, and it can't be turned back on until you plug the charger in! And now it's getting worse, I have to keep it plugged in or it crashes! I hope I'm not alone with this problem 😕

AlricD
1 Copper

RE: Dell Venue 11 Pro won't turn on

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Did you ever find a solution? I have the same issue and i Have only been using it for one day.

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skyrida32
2 Iron

RE: Dell Venue 11 Pro won't turn on

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No Brian and his team need to get on this asap, its a serious issue. I even tried to post another blog in hopes to get the teams attention but no result, what is dell doing?
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FPVrandy
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I have the same problem. Just started tonight. It vibrates when I push the button, but nothing else happens. Screen just stays black.

gotheike
2 Iron

RE: Dell Venue 11 Pro won't turn on

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Same here sometimes...

Venue 11 pro i3 with wwan card

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gotheike
2 Iron

RE: Dell Venue 11 Pro won't turn on

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I have a for me reproducable issue:

  • From power-off boot into the BIOS
  • Don't change anything, just hit exit
  • The tablet boots (dell logo) and (when you expect your login screen) the screen goes black
    Pressing the windows logo triggers the vibrator. Pressing the power button does nothing and the device starts to heat up (top part gets warm). It is just that the screen stays off. Pressing the power button for 4 seconds (should trigger windows 'slide down to shutdown' and sliding down (from center) does nothing.
  • Only way to revive device is holding power for 10+ seconds (resulting in power-loss message in windows eventlog)
    (or remove battery, which I once nearly did)

After that.. push power button and device starts normally...

At the moment the tablet is a paperweight as it is either out of power and charging or in some state in which it is unusable. My happiness clearly has changed to some other feeling with this tablet... What I find strange is that the newssites are not reporting about this 'great device' (Which it would be if it would work as advertised)...

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wdwasion
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I had this issue this morning. Aggravating! Since there were no answers that worked on this dialog, I looked up another and found a solution that at least worked for me. If the Venue won't power on, and you know it's charged, hold the power button for 20 seconds, then hold it down again for 1 second. It should boot normally after that.

FPVrandy
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I tried this but unfortunately it did not work on mine. I just finished my second chat session with Dell support and they are sending me a box to ship the computer back to them. I guess there is no easy solution to the problem.

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