pleszcz
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I look like I bought Dell Venue 11 Issue (for sure it is not a Pro...)

Charging issue, battery issue, wifi issue.

Now I am using a trick with Dell Power Manager to charge my device but it is not a solution.

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tnm1
1 Nickel

RE: Dell Venue 11 Pro won't turn on

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I have had this issue too. Unfortunately, I am experiencing multiple issues with this device. It is in my opinion the worst technology product I have ever bought....please can I have my money back Dell?
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okCharlie
1 Copper

RE: Dell Venue 11 Pro won't turn on

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So far, this is the only thread I've found on the Internet that talks about this issue. I tried to contact Dell support but it needs the Express Code or Service Tag which I do not see it anywhere on this device. Does Dell support monitor threads in these discussions? It seems like people are having problem starting up this mobile device. It's useless if the device can't start up. I tried taking the battery out, press the power button for about 10 seconds, then put the battery back. It starts fine; however, after a 9-10 hours of being shutdown again, the device does not start up again.

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rdgagnon
1 Copper

RE: Dell Venue 11 Pro won't turn on

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Hey, I had the same problem with mine just did what you said and it work!!! Thanks you saved it fom almost be toast.

 

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Moderator
Moderator

RE: Dell Venue 11 Pro won't turn on

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Guys, if you see weird power issues, I'd recommend trying the following procedure:

 

1) Unplug the AC adapter from the wall and from the tablet.

2) Remove the battery from the tablet.

3) Press and hold the power button for 10 seconds or so to drain any residual power that might be there.

4) Plug the AC adapter back into the wall and the tablet.   Look for LED on power adapter and on tablet.   If not on adapter, replace adapter if known good wall power.   If not on tablet but on adapter, problem is either cable or tablet.

5) Press and hold the power button for a second or two (until you feel the haptic feedback)

6) If tablet turns on, hot insert battery and make sure it is charging.

 

That should "reset" the device in most cases.   If this doesn't work and the tablet still won't power on, you probably should contact support for service.   The service tag and express service code can be found inside the back door of your tablet on a label.

 

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Dave6174
1 Copper

RE: Dell Venue 11 Pro won't turn on

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They replaced the tablet.

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ydoucare
1 Nickel

RE: Dell Venue 11 Pro won't turn on

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I have 6 of these, and one of them just died with this issue.  It will NOT power on at all.  Without it plugged in, it will vibrate as if it's trying to boot, but I get nothing.  If I plug it in, the light will go solid white, then if I hold the power button to turn it on, the light will turn amber for about 2 seconds then go off...never vibrates, nothing on the screen.  It's as if the battery isn't charging.  I've tried doing a battery pull, etc.  I can verify that the battery was dead when it initially shut off on the user, as they mentioned it was only at around 6%.  it should've been nearly fully charged, as it was left on the charger overnight.  

I've tried multiple AC adapters (which are verified working with other V11 Pro's), and tried turning on with and without the battery inserted.  

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sdp1
1 Copper

RE: Dell Venue 11 Pro won't turn on

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The service tag is underneath the back cover next to the battery.

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CalRedCat
1 Nickel

RE: Dell Venue 11 Pro won't turn on

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Dell needs to fix this problem. the Venue 8 Pro also has the same problem. If hold the power button for 20 seconds, release and press again it will start. Doing that however sucks having to wait that long. Too many users have the same issue. DELL GET IT FIXED!!!!
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FPVrandy
1 Copper

RE: Dell Venue 11 Pro won't turn on

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I finally got mine fixed. I ended up having to send it back to Dell. I got it back and it worked but I went to reinstall windows to start out new and found it didn't have all the files to do that. So, I had to send it in again to have them re-image the disk. Got it back and that work but I found they didn't activate Windows and didn't provide the Windows Key. Called Dell and Microsoft and no luck getting a Key. So, I was told to send it in once again. I said I would rather not do that. I asked them to send me a new one and I would return this one as I didn't have anymore down time available. After checking with his supervisor, they agreed. The new one has worked well, but would some times hang during boot up. I found that McAfee was causing that. I uninstalled it and have not had that problem since.

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