Dear Dell Support,
as you probably know, there are still issues with the new version (REV A01) of the digitizer for the Dell Venue 8 Pro. As far as my experience goes, I can report that:
- The position detection is rather 'jumpy' due to a rather high detection/update frequency
- There are still false clicks happening, especially when the digitizer is touching the tablet after some time lying around (i.e. it is not recognized that the digitizer left the screen on the first stroke(s))
- The pressure sensitivity is VERY inconsistent and random
In the picture above, I am writing lines at constant speed ('langsam' = slow ~ 5 cm/sec, 'schnell' = fast ~ 15 cm/sec) and try to keep constant pressure ('leicht' = normal writing pressure, 'stark' = pretty hard pressure). Now comes the funny part: In every single line you see I put the digitizer on the screen on the very left and go continously to the very right side of the screen. The lines are 'jumpy', 'loose' pressure and stop after some distance.
Is this a known issue? Will you work on this? Will there be drivers coming (when)? It would be great if you could make it possible for one to adapt some parameters, such as update frequency (i.e. smoothing the input by averaging for x amount of time) and pressure sensitivity.
Or is this my very personal digitizer and I should get a new one?
Thank you and best regards,
PS: I am amazed that the digitizer is still an issue after like 6 months.
No you are not the only one!
I have also problems with the stylus BUT i have a Venue 11 Pro (i5, 8GByte RAM). In the first step, i will use the stylus as a alternative mouse. But the stylus is unsteady and inconsistent and dont work after a timespan. I'm also in the german forum and a Dell staff has confirmed: he can reconstruct any of these issues.
Now I hope i get a solution from there!
But I'm wondering me, that here in this forum the stylus is not present!
best regards DTell
MY guess would be everyone has the same problems but is not posting anymore just because Dell is aware of these issues and it appears not able to address them the correct way.
Can't believe that these kind of issues were not found during QA, or they just released it because HEY it's somewhat better as before.
The stylus is usable (better as before) but as you descripted the detection frequency is ridiculous. You are working on something or just browsing the net and suddenly stylus stops and you wait nothing, press button still nothing and then suddenly.. hey it works a again. emoticon.Confused.title
And BTW the Stylus is way worse on the Venue 11 Pro (7130 with latest firmware) compared to Venue 8 Pro
What I really dislike about all this hassle is that there is NO - NONE - NADA official statement by Dell on this topic. Not a single word of sorry, regret, outlook or whatever to be found. Its a global Beta-Test which failed and everybody is welcomed to the party - though nobody actually wanted to be part of the party at all.
In the last few months I received NO product by Dell, with which I wouldn't have had problems. At work I got a XPS-12: touchscreen not working sometimes, not reacting at all sometimes. I am starting to get fed up. Will stay away from Dell in future. There is a HUGE gap regarding quality assurance - for what they were actually famous in former times (i.e. some years ago). Similar accounts to others - yes - but hopefully there are still companies out there with an ordinary QA.
If this doesn't change, I am willing to switch to the Asus - despite the buttons problem there.
OMG, I am having this exact same problem. I am using the stylus and all of a sudden it stops working. I unscrew it and remove battery, reinsert battery and all is good (for a few minutes). Extremely frustrating. I have updated the panel firmware and all necessary updates. Wish someone had a solution.
It is as if the battery is a bit too short. Once I hold the pen up so point of pen is not facing down it stops working. Almost as if battery is not making contact.
I am having similar problems. See my post below. At least you are able to draw lines and write. I am not. I have rev. A01.
Funny, that is what I do when it stops and doesn't reconnect for some time.
Might try to sober a small raise on the minus side to battery to see if that helps.
BTW.. Dell description of the stylus says the tip is replaceable. Has anyone seen where to get the tips and are they different as the original like possibly softer?