payce
1 Copper

Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

Dear Dell Support,


as you probably know, there are still issues with the new version (REV A01) of the digitizer for the Dell Venue 8 Pro. As far as my experience goes, I can report that:

- The position detection is rather 'jumpy' due to a rather high detection/update frequency

- There are still false clicks happening, especially when the digitizer is touching the tablet after some time lying around (i.e. it is not recognized that the digitizer left the screen on the first stroke(s))

- The pressure sensitivity is VERY inconsistent and random

For the latter, please see the picture attached to the post (Sorry, german text inside - hope you dont mind 🙂 😞

In the picture above, I am writing lines at constant speed ('langsam' = slow ~ 5 cm/sec, 'schnell' = fast ~ 15 cm/sec) and try to keep constant pressure ('leicht' = normal writing pressure, 'stark' = pretty hard pressure). Now comes the funny part: In every single line you see I put the digitizer on the screen on the very left and go continously to the very right side of the screen. The lines are 'jumpy', 'loose' pressure and stop after some distance.

Is this a known issue? Will you work on this? Will there be drivers coming (when)? It would be great if you could make it possible for one to adapt some parameters, such as update frequency (i.e. smoothing the input by averaging for x amount of time) and pressure sensitivity.

Or is this my very personal digitizer and I should get a new one?

Thank you and best regards,

Peter

PS: I am amazed that the digitizer is still an issue after like 6 months.

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39 Replies
payce
1 Copper

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

Errm... am I the only one still having issues with the digitizer as in the picture shown above? No kidding?

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DTell
1 Nickel

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

No you are not the only one!

I have also problems with the stylus BUT i have a Venue 11 Pro (i5, 8GByte RAM). In the first step, i will use the stylus as a alternative mouse. But the stylus is unsteady and inconsistent and dont work after a timespan. I'm also in the german forum and a Dell staff has confirmed: he can reconstruct any of these issues.

Now I hope i get a solution from there!

But I'm wondering me, that here in this forum the stylus is not present!

best regards DTell 

iGetThis
2 Iron

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

MY guess would be everyone has the same problems but is not posting anymore just because Dell is aware of these issues and it appears not able to address them the correct way.

Can't believe that these kind of issues were not found during QA, or they just released it because HEY it's somewhat better as before.

The stylus is usable (better as before) but as you descripted the detection frequency is ridiculous. You are working on something or just browsing the net and suddenly stylus stops and you wait nothing, press button still nothing and then suddenly.. hey it works a again. emoticon.Confused.title

And BTW the Stylus is way worse on the Venue 11 Pro (7130 with latest firmware) compared to Venue 8 Pro

payce
1 Copper

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

What I really dislike about all this hassle is that there is NO - NONE - NADA official statement by Dell on this topic. Not a single word of sorry, regret, outlook or whatever to be found. Its a global Beta-Test which failed and everybody is welcomed to the party - though nobody actually wanted to be part of the party at all.

In the last few months I received NO product by Dell, with which I wouldn't have had problems. At work I got a XPS-12: touchscreen not working sometimes, not reacting at all sometimes. I am starting to get fed up. Will stay away from Dell in future. There is a HUGE gap regarding quality assurance - for what they were actually famous in former times (i.e. some years ago). Similar accounts to others - yes - but hopefully there are still companies out there with an ordinary QA.

If this doesn't change, I am willing to switch to the Asus - despite the buttons problem there.

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yorkhoh
1 Copper

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

I have the same problem. I'm only assuming I have A01 version. I was so excited to receive my pen when it came 3 months after I ordered it, I ripped it open and threw away the packaging - so I don't know which revision of the pen I have. I haven't replaced the battery and I don't always get the constant slurring problems initially reported - so I'm assuming A01. I often get the same "jumpiness" as pictured. Initially I thought it may have been the Bay Trail processor or existing running apps. Nope. Then I thought it was the battery connections (this is a very likely scenario). Whenever my pen starts to go stupid, I unscrew the pen to the point where the (positive) gold contact no longer touches the case and rescrew. Then all good again. This might last until I shake the pen around heaps or leave the pen in my bag for 1 or 2 days and repeat all over again. I've tried inserting a conductive object at the negative end of the battery to help secure the connection and this lasted the longest, for about 3.5 days. When it works, it's good enough for note-taking. When it doesn't, it's so annoying I wish I waited to buy the Asus Vivotab Note 8 with its Wacom pen. I already have the Dell Venue 8 Pro and a pen, so I'm going to continue fine tuning what this could be. I next plan to assist the gold contact.
yorkhoh
1 Copper

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

Typed on DV8Pro in Modern IE. Don't know why my paragraphs aren't there.
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skmerrow
2 Iron

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

OMG, I am having this exact same problem.  I am using the stylus and all of a sudden it stops working.  I unscrew it and remove battery, reinsert battery and all is good (for a few minutes).   Extremely frustrating.  I have updated the panel firmware and all necessary updates.  Wish someone had a solution.

It is as if the battery is a bit too short.  Once I hold the pen up so point of pen is not facing down it stops working.  Almost as if battery is not making contact.

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skmerrow
2 Iron

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

I am having similar problems.  See my post below.  At least you are able to draw lines and write.  I am not.  I have rev. A01.

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iGetThis
2 Iron

RE: Dell Venue 8 Pro Digitizer: Still issues with REV A01 - will be solved?

Funny, that is what I do when it stops and doesn't reconnect for some time.
Might try to sober a small raise on the minus side to battery to see if that helps.

BTW.. Dell description of the stylus says the tip is replaceable. Has anyone seen where to get the tips and are they different as the original like possibly softer?

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