8 Krypton

RE: Dell Venue 8 Pro WiFi Issue

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Early on, I did use "Auto Detect..." to suggest & install 10 updates; it STILL suggested the same 10 updates when I returned, so I haven't bothered since. Dell Support stated (incorrectly) that Explorer 11 'broke' their website, but it still behaved the same (for me) when I used the latest Firefox browser... Certainly, nothing behaved worse after I applied those updates, so I don't think you should avoid them altogether. I understand that your support options are more limited overseas, so you might consider creating restore points and installing the updates one-at-a-time, then waiting a day between each... (The Version A04 BIOS update can't be uninstalled.) Once you find that updates are working OK, delete some older restore points, because they can quiclkly chew-up your storage space.)

I don't want to wear you down with extra suggestions, so please describe clearly what your symptoms are: What are the steps leading up to your tablet sleeping (are you manually turning-off WiFi? Are you manually putting tablet to sleep?)  If you manually turn-off WiFi, does it immediately refuse to turn on again, or only after your tablet wakes from sleep? Is the battery showing more than 50% charge when waking from sleep? Are you able to test with a different WiFi network and/or different band (2.4/5.0)?

 

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maniort
6 Indium

RE: Dell Venue 8 Pro WiFi Issue

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Hi Guys

Thank you for your replies.  I did update to Bios 4.

The symptom is that if I turn either the wifi off, or airplane mode on, then set it to sleep for a few minutes, the wifi does not toggle back on.  Airplane can be turned off, but the wifi stays off unless, like Lou mentioned earlier, I disable then enable the device, or restart the tablet.

Argghh.  It's not a huge issue in the greater scheme of things, but it is an energy saving convenience that should be elementary in any device these days.

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AuriR
6 Indium

RE: Dell Venue 8 Pro WiFi Issue

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Has using Airplane Mode even made a big difference in your battery life? When not in use, the WiFi should go into a low power state anyway. Unless you're seeing something like 30% more battery, why even toggle it in everyday use?

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8 Krypton

RE: Dell Venue 8 Pro WiFi Issue

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1st-off, Venue tabs are different from others; they can/will completely drain their batteries rather quickly during sleep, when moved out-of-range from their WiFi connection; once flattened, the battery will require several minutes (~ half-hour) before it re-acquires sufficient beans to boot again. Even worse, some Venue owners have reported  their batteries won't accept a charge after being run-flat.

2nd, every rechargable battery has a finite number of charges built into its design; even user-replaceable Li-ion batteries like used in the Venue 11, are very expensive &  all batteries consume increasing amounts of electricity to recharge them, as they approach end-of-life.

So, why be wasteful — even if you can afford to be? Shame on Dell, for not employing easy tweaks to make their tablets 'greener' and not fixing the 'green' tweaks (like ambient light sensor) which have to be disabled by users because they still don't work properly...

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maniort
6 Indium

RE: Dell Venue 8 Pro WiFi Issue

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Yeah, I'm with Lou on this one.  Were all here to optimize our devices.  But I wouldn't even call this optimization - it seems so basic.  Having wifi when you need it.  Not having it when you don't.

Dell?


Microsoft?

Anyone out there?

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8 Krypton

RE: Dell Venue 8 Pro WiFi Issue

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I have been reading the issues. I do NOT work for Dell.

If memory serves me correctly, there were issues a long time ago on another system. Can someone also provide me with the adapter used. Can someone try this?

How to start Wireless Zero Configuration using Vista/Windows 7/Windows 8

I'd prefer if only 1 person volunteered to try this and post back their results. There were either Audio or Video drivers(pretty sure it was Audio) that caused connection problems.

Download the Audio drivers and save them to your desktop.

Make a system restore point.

Uninstall the Realtek drivers, then restart the system.

Can you connect? Is the connection stable?

Check for any Windows updates?

Then make another restore point.

Install the Realtek Audio drivers. Can you connect? Is the connection stable?

Rick

If this information does not work, I will edit my thread to remove this information.

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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CraigSP
1 Copper

RE: Dell Venue 8 Pro WiFi Issue

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Here is how I now have a solid and fast connection after going through 3 tablets (to see if was a hardware version issue):

  1. Took care of the MS KB Updates
  2. Used a 5GHz WiFi connection to my Netgear WNDR3800 router (2.4 sucked!)
    • Now had local network access
  3. Enabled HomeGroup access to my laptop (to push updates to the tablet)
  4. Installed all firmware, software updates from Dell
    • Still no Internet
  5. Disabled Windows firewall and installed Norton Security instead (other flavors available)
    • Now had intermittent Internet access
  6. Enabled the Atheros connection settings in Wireless properties but with the roaming setting off
    • Now had consistent Internet access at a very slow rate

So after all that I was only able to get 2Mbps down and 150Kb up -- not great but at least it was consistent.  So, I pulled out my older router (Netgear WNDR3300) and connected it to the existing router, configured a new gateway address and turned on the 5GHz WiFi (only) for the old box.  Bingo.  I am now getting 30Mbps down and 10Mbps Up (wired I am 50/15 down/up).

This one is now a keeper. 

Hope this helps -

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jburnaa
1 Copper

RE: Dell Venue 8 Pro WiFi Issue

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lol...

sorry...glad you figured it out...but no thanks.

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davidsmi
6 Indium

RE: Dell Venue 8 Pro WiFi Issue

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Is it a Dell or a Windows problem?  When I had the same problem I deleted Office to get enough disk space to do a Partial System Recovery.  It then was fixed.  I don't know if the two items were related (low disk space)?

 

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Stinkypasta
1 Nickel

RE: Dell Venue 8 Pro WiFi Issue

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So I was able to solve my network disconnect issue, which I thought was a driver problem, by connecting my tablet to several other wireless networks - one at a time - as a test. It turns out that the majority of my connection problems were because of my wireless router - even though none of my other computers or devices were having issues. Since replacing the router with a (much newer) wireless access point, I haven't had a single problem. My router was 7 years old, and I bought it right as wireless N was coming out.

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