Mikerman
4 Tellurium

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Standards not as standard?  An interesting corner of technology.  

If one might be interested (or need it), various repair services on eBay (e.g. MYdeviceRepair) will fix the tablet's port (and even put in a "regular" port).

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I have just had this happen to my DV8 Pro. I was fiddling around in the dark, taking out my OTG cable and putting in the power cable and somehow must have damaged the pins because my Dell will now longer power up and has now completely drained its power and is virtually a brick.

I contacted Dell and it is still under warrenty and this was part of the letter,  

"However, your system's Dell Express Warranty is covered under Part Exchange Only. I would like to obtain your agreement to proceed with Mail-In Service for your system, which you need to post your system to our service centre to get it fix. It take around 10-14 working days to process. "

What does part exchange only mean?

Anyway I have agreed to mail it in because it is an excellent tablet and I have really missed having it.

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I think it means they swap the tablet out with a refurbished one. That's great news that they are covering you but still a bummer that it happened.

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Latest news on my Dell Venue 8 Pro, is that they are now refusing to fix it under the warranty stating that it is a physical error (caused by me)and they will let me know the cost of replacing the motherboard.

Quite frankly I am livid, I have bought at least 4 Dell laptops over the last 10 years and I don't feel this is all my fault because the micro USB input has always been so temperamental since day 1. I have lots of devices with micro USB slots with never any issues or problems but there has always been something suss about this one. 

Has anybody ever had one replaced under warranty. Mine is still under warranty.

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I had my son's replaced under warranty, but it was one of the worst examples of customer service I have ever experienced. I'll spare most of the details, but it involved 4 or 5 phone calls, tearing the house apart to find the original packaging to remedy a failure of labeling on the machine itself, lost data, correcting a failure of the registration app to change ownership from the retailer, and a myriad of other issues. There was a point during my saga when I was unable to prove that a physical device I held in my hand existed, and we were refused help because someone had forgotten to put the express code on the device. I truly pity the help desk people. They've been given an impossible job justifying Dell policies on faulty merchandise to irate customers.

So yes, it is possible. No it is not always pretty.

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Mikerman
4 Tellurium

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Dell's "set matters up so we can help you" system does seem rather problematic.  Hearing people trying to get warranty service on non-serial no. items (the active stylus, for example), especially where bought from authorized retailers other than Dell, is troublesome. 

And I don't understand Dell's need for a consumer to formally "transfer ownership" of a device such as the DV8P where the device was purchased from an authorized retailer.  I got through the process, but it was harder/confusing to find where to do this online; the form itself then was a bit nonsensical (for example, needing to provide the earlier owner's specific info., including address if I recall correctly, where it was a major retailer); and nothing happened immediately upon submission, one had to wait weeks for a "confirmation"-- all just to register one's purchase?

KNARCH
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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My new rule of thumb when it comes to buying any PC/Tablet...........Buy it from the Microsoft Store.  I bought my Venue Pro 8 from Walmart on launch, and have had to send it to dell 3 times for repair of the USB port.  I am now coming on my 1year warranty, so I have to be really careful from this point forward.  If I bought it from MS store, I would have probably gotten my money back and exchanged it for something else after the first time (which happened like a month after I bought it), but didn't fall within Walmart's return window.

All that being said, Ive noticed that the supplied Dell USB wire is really the culprit in all of this.  It doesn't fit as snug as the cable on my Wife's Asus T100.  I use the Asus charger, I always am sure to plug it in when I can see what im doing, and I do it very carefully so as to not damage it any further. 

My Father in law has the same tablet, and he recently had the issue, and was able to take tiny needle nose pliars, and bend the male piece inside the tablet, and it fixed his issue, and his tablet will now accept a charge

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Be careful about using a metal needle nose pliers to do this as it could short the pins and cause further damage.

Instead, use some non-metallic object (such as a toothpick) to bend the male piece inside the tablet. Note that if the pins have been bent once, they are now weakened and so you might be wise to permanently attach a dongle cable adapter to reduce further wear on the connection.

This is a well-documented design flaw with the DV8 pro, yet it seems that Dell is very inconsistent with covering the issue on warranty. Sometimes they will, other times they will not. Not at all fair.

Read through this thread thoroughly as there is a lot of good info about the issue here. Good luck!!

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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Look closely at the image of the AB receptacle here. If it looks like it is bent downward, then you might be able to ben it back up to correct the issue. [View:en.community.dell.com/.../USB1.jpg:550:0]

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MrHalliday
1 Nickel

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Yes, the saga goes on and on...

a few weeks ago someone posted about a repair shop that would replace the port with a "correct" one... I looked it up and it was $40 plus one-way ship to them in Bend Oregon. Now I cannot find either the mention in this thread, or by a search.

Anyway, there is it seems a $45 solution that should work well, and it may be worth that much to just stop struggling with Dell support.

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