8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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The port is rectangular and the plug is trapezoidal so it can be plugged in either way, and if you plug it in wrong, you can bend or break the pin block. I handed mine to my wife to see which way she'd try to connect the cable and she immediately tried plugging it in upside down. This is a serious design flaw and Dell needs to recall them all and replace the connector. There's no way in this day and age of computing that it should be possible to plug in a connector up side down like this and then destroy the device. It's only a matter of time before every one of these Dell Venue Pro 8 units is damaged because of this issue. Dell screwed up the design and customers are paying for the mistake.
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8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Dell supplied the wrong charging cable. This is 100% Dell's fault. They need to make it right.
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mbooks
1 Nickel

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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They are sending me a new one. I took this public here https://twitter.com/mbooks/status/419174117838192640
8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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The long side of the trapezoid go on the back of the tablet.

The short side goes on the screen side.

It should slide in that was with only slight resistance.

Mark the back side of the plug with fingernail polish, "White Out", or paint, so you don't get it wrong.

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Rich2beach
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Had mine about 3 weeks. Noticed the problem right away and was very careful. However, yesterday morning the plug would not go all the way in. I had not forced it but a couple times I started to plug it in upside down, felt the resistance, stopped, turned the plug around and then it went in. Yesterday it simply would not go in (it was turned correctly). Could not charge tablet and could not reset to factory settings. Had to use CCleaner to wipe it clean. Returned it to Costco and got a full  refund. Thank you Costco.

8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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The paint is a good idea, but you're just prolonging the inevitable. Sooner or later, you're going to plug it in upside-down and destroy it. It should not be possible to do this. Each and every one of these Dell Venue 8 Pro devices is doomed to an early extinction because of this. It's a colossal design failure. Dell needs to recall them all.
8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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The paint is a good idea, but you're just prolonging the inevitable. Sooner or later, you're going to plug it in upside-down and destroy it. It should not be possible to do this. Each and every one of these Dell Venue 8 Pro devices is doomed to an early extinction because of this. It's a colossal design failure. Dell needs to recall them all.

I've painted nearly the entire back of every plug I use with this thing white.  I'll never plug in it backwards.   But I do think that someone's head should roll at Dell for making such a terrible decision.  I wouldn't be surprised at all if a large percentage of these get broken and returned.  It's going to be a huge loss for Dell.

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davidsmi
6 Indium

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Unless Dell has warehouses full of these they'll be doing a "minor" fix to new systems based on their returns.

If they do this we'll all just return them in the fall (just before the end of the warranty) and get new ones with the plug problem fixed.  Those who don't use there tablets much will keep the old connectors.

Does Dell monitor these forums?

mbooks
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Do they monitor the forums? haha funny. No. They do occasionally respond to @DellCares on twitter
Rich2beach
1 Nickel

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Been looking around, ie Best Buy, Frys, Dell website, eBay, and because I really like this thing while I had it, I just might buy another one from Costco. If the USB receptacle fails again (I'll have 90 days to use it), I'll just take it back.