8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Thanks but no. Steven. It shouldn't have to come down to the user remembering some specific point about whether some logo goes up (or was it down?) People have enough garbage to have to remember. Look at the back of your computer. Every single connector is unique, and it's clearly impossible to plug anything in wrong because every connector goes in only one way. There is very good reason why the manufacturers do this. Dell ignored this seemingly obvious, simple and basic convention and went with a port that can easily be destroyed by a user making a simple mistake. No other tablet EVER has had this problem. No other manufacturer has EVER had droves of devices returned for this reason. It is completely unacceptable to blame the user in any way in this situation, and yet Dell is doing just that by charging people to fix the broken ports. If you do have one, paint one side of the connector so that it is glaringly obvious which way it goes in.
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nagendra mishr
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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This thread is unanswered because Dell is silent on this.  

Dell needs to do something about this as they continue to sell these.... at lease send us an adapter, Free of charge works, but would pay for this.   Otherwise the device is nice.

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wekam
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Agreed, c'mon Dell, step up, and make things right! I quit on you guys years ago, I thought things might have changed, and bought the tablet. Apparently you're still shirking your responsibilities.

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8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I don't know what Dell can do to fix the current production run, other then recalling all the tablets and replacing the port.  I think that would cost them a fortune.  Maybe extend the warranty on broken ports for 5 years (?).

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8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Earlier, Nagendra suggested an adapter which could be a solution. I'm thinking some kind of tiny faceplate that would attach to the port and mask the shape of the port so that it was trapezoidal like the connector. IT would not need to be big. Just enough there to change the shape of the entry point of the port so that it was impossible to plug a standard trapezoidal shaped usb connector upside down. If I'm not being clear, then imagine this (not suggesting anyone do this - I'm just trying to illustrate a point): You could to take a tiny plastic rod (or a nail) that was about 1/16" diameter, and then cut off two pieces about 3/16" each, and then glue them into the two corners of the rectangular port so that it changed the shape of the port to trapezoid. The glued pins would not get in the way of the trapezoid connector UNLESS you tied to plug it in upside down. Does that make sense? If not, I'll draw something up and post it.
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8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Very crude illustration here: https://onedrive.live.com/redir?resid=73CE5A5BE44A59A3!5553&authkey=!AFXvN6bnNCoQ-Ss&v=3&ithint=photo%2c.jpg
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wekam
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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That'll work......

8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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It could be a very thin, stainless steel clip that clips onto the device to mask the shape of the receptacle. Send one to everyone.
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joevans3
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Or just a plastic template that sticks on like a tape?

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KNARCH
1 Copper

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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So far, I've had this happen to me 2 times, have sent it back to Dell, and they have replaced the motherboard and sent it back to me. K have to preinstall all windows updates and dell drivers each time, in addition to any desktop applications I had installed. I'm just waiting for it to happy for a 3rd time. I tried for them to just give me a credit on their website, but they weren't biting. Either way, this is a serious design flaw, and I'm assuming they wont honor the fix after the 1 year warranty is up. I should have just kept my surface, I got greedy and thought I needed x86 on a tablet, when in reality I do not.
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