davidsmi
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I'm trying to calculate how much money both Dell and I have wasted on this tablet.

- David $300 + Tax

- Dell - $ 500 - Talk on phone to David 10 hours * $50 / hour

- David - $500 - Talk on phone to David 10 hours * $50 / hour

- Dell - $200 - Replace motherboard (USB Broke)

- Dell - $100 - Do something after firmware update bricked it

- Dell - $900 - I've convince at least 3 people not to buy one 3 * 300

Very unhappy customer Total $2500

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itoleck
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Another one bytes the dust. Not really easy for kids to plug in their own tablet.
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8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Condolences. That especially <ADMIN NOTE: Profane word removed as per TOU> when a kid is burned by <ADMIN NOTE: Substitute character removed as per TOU> design. Thanks Dell. On the up-side, you should see the Venue Pro 8 in fire-sale clearance bins soon. Don't buy a reconditioned one though. You can be sure it's had its pins bent and then re-straightened for a fast sale.

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nickrose
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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My USB stopped working, and after reading these posts I feared the worst. The socket, while obviously very fragile, looked OK.

For other reasons, I did a full restart. The USB now works !

Has anyone used it with USB devices beyond simple things like flash drives ?

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joevans3
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I got a micro to USB female adaptor and could use thumb drives great to play movies etc.  I read that it works well with keyboard or mouse.

However, it did not work as hoped for my SSD.  Apparently, the micro usb port will only work for data OR for power, so any device sucking power through the usb will not work well.  You can't just plug in your 3 TB movie drive for now.

I read that you can get a "Y" adaptor and hook it to power on the one side and to a drive on the other side, but at that point, you have so many cables going,  I don't know what the point is. 

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moon12345
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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We have had THREE of them die within three months. The USB ports fail. It is just not robust enough for a device like this. Integrating power and USB on the same fragile port was a terrible design idea. Dell should have licensed apples spade type connector. My kids have killed numerous ipad adapters, but the port is still fine. Good thing we bought at Costco. They have all been returned. The manager at the local Costco said almost 100% of them come back with charging problems. The manager said he bought one and his failed within a month and a half. This is a very nice product, functionality wise, but the execution/design decision of a USB port that also charges was terrible. Tablets, even cheap ones, really need inductively coupled charging or a spade type design like iPads. Any other design is just not robust enough. People use devices like PDAs and they see a LOT of abuse. Dell really needs to recall these devices and replace them with a proper port. It would similar to putting cheap plastic windows in a car and then blaming the driver when a bird craps on the windshield and it cracks. It really is that bad of a design flaw. I really hate returning the device as the whole family likes it, but I just can not keep a device that I know for certain will have the only charge/io port die before the year warranty is up. P.S. Dell will NOT warranty a broken USB port. They consider it end user damage and not a design flaw.
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davidsmi
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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A co-worker of mine was admiring my Dell Venue Pro 8 today.  I told him it only had one problem - the USB connector and recommended that he didnt buy it.

Dell is taking all these broken units, fixing the connector (not improving) and putting them on cheap.  They will show many people their poor engineering as these systems get recycled.

Both my Surface and iPad 3 connectors work - sometimes my Surface connector doesn't fit 100% and doesn't charge - but it isn't broken.

Werditgo
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RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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I have a Dell XPS 10 Windows RT tablet, this also has a USB A-B Connector. It's the only device I have ever seen this on. Mine is also fitted UPSIDE DOWN , I had already put a dot of white paint on the up side of every USB charging plug in the house, if I use a USB charger with this I have to remember to plug it in upside down, I will inevitably have a problem with this one day, though I am ultra careful about it. It also has it's own proprietary charging connector a nice big thing the size of a HDMI Plug which I use most of the time, so at least I could charge it with that, though I tend to leave it plugged in at home & use my phone charger when out & about working. I was doing some research on Windows 8 tablets & thought the Dell with a pen would be nice, I want to run AutoCAD, would like something small enough to fit in a coat pocket, & not have Windows RT as I can't find a decent .DWG viewer for RT. I thought I had found the ideal device with the Venue Pro 8 but the pen support still looks flaky & the charging port issue is a deal breaker for me. It needs a separate charging port. Looks like I will have to try the Lenovo ThinkPad 8 & miss out on the pen or wait till Dell bring out a new 8 inch Windows tablet with a pen that works & a proper charging port, preferably magnetic.
8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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1: Shouldn't have to do that 2: It might work for me but if anyone else plugs it in they probably won't know 3: Won't work if I am plugging in the dark (as does happen with all my devices sometimes) 4: I have numerous micro usb cables all around for al my devices, ridiculous I would have to paint all of them. 5; Everyone eventually makes a mistake.... Really the cause should be addressed. I wonder if it's possible to make a small piece of plastic that once slipped in convers the square shape to a trapezoid shape
8 Krypton

RE: Dell Venue 8 Pro bad choice of USB Micro-A socket with USB Micro-B plug. Already broken!

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Good point. I've been warning my friends against buying a cheap refurbished Venue, tempting though it may be. That connector is a disaster and on a refurbish, you're likely getting one that has been compromised.