My son's 5 month old Venue 8 has just been bricked. Great thing is, there is no asset tag on the outside (we bought it through Staples -- not sure if that matters, but the tag is not there along the edge), and since it is bricked, there is no way to retrieve it from the running device. Dell was very helpful. As soon as I fix the device far enough that we can retrieve the tag, they are willing to consider if they can replace/repair it. Until then, however, the fact that I have a broken Dell device physically in my hand is not sufficient proof that I have a broken Dell device ...? Anyway, no help, no solution, no mas. I'm done buying personal devices from Dell.
I have had my DV8P back to Dell once already to repair
the power/micro usb connector which fails for many users.
Now the last week it is getting loose again and fails to charge half the time.
I hard-taped the cable into the port when I received it back the last time, hoping to reduce wear, but it isn't working out.
After it goes out of warranty,
I am afraid the repair may be expensive.
I consider it a design flaw,
and would gladly swap this tablet out for
some other model without this connector issue,
but I doubt Dell will do that,
and expect to own a brick.
And Dell is now releasing an updated version of the DVP8 with the same problematic OTG connector! Condolences to all the poor saps that bought one of these not realizing it was booby trapped.
See if you can guess when this consumer will buy another Dell product. (Hint: Never).
As one poster said upthread, there should be a mfg recall
or remedy available under some kind of "Lemon Law" as with cars...
but a quick search on the topic brings up nothing.
I like your optimism, Mr. Halliday, but the DVP8 has been out for a year now and Dell has done nothing so it's not going to happen, I'd think. On the up-side, expect to see a lot of similar devices hitting the market for the holiday season. Amazing hardware at incredible prices. $200 will buy a lot of machine.
The tablet is an OTG (On The Go) device, and is required to have the Micro AB connector that we hate so much. It's not a Dell decision.
"All current USB On-The-Go (OTG) devices are required to have one, and only one, USB connector: a Micro-AB receptacle. Non-OTG compliant devices are not allowed to use the micro-AB receptacle, due to power supply shorting hazards on the VBUS line. The micro-AB receptacle is capable of accepting both Micro-A and Micro-B plugs, attached to any of the legal cables and adapters as defined in revision 1.01 of the Micro-USB specification. Prior to the development of Micro-USB, USB On-The-Go devices were required to use Mini-AB receptacles to perform the equivalent job."