Glad to hear the power button hold worked.
MDUSEN1216 - good to know I am not crazy :emotion-7:.
I was worried Staples received a bad batch of Venue's. Dell may want to warn people about this - I am sure others are going to be worried it's an actual knockoff!
There is no software for the Venue 8 Pro. I even tried the software link and that will not work either. Seems to be a fix for the 11, but not the 8
anyone found a solution for this that works? I am on BIOS A04. Ran all the windows updates and dell driver updates and I am at 6% battery and cannot charge when on, off, standby etc. I turned it off now to preserve the last 6% battery but this is really frustrating...
To cut it short, I MIGHT have found a solution, and it's a weird one: Looks like the FAULTY USB CABLE shipped with the power adapter is the culprit. Having tried everything else and all combinations of tricks (and I also have two keyboards, a slim one and the one with a battery inside), I've discovered the two that work.
And the first one is REPLACING THE CABLE SUPPLIED WITH A GOOD ONE. For some reason my Dell Venue 11 Pro immediately started charging as soon as I tried a cable purchased at amazon.com. I do not think that the brand plays any role, but mine is Mediabridge 2.0 Micro-USB to USB. No more tricks so far, and it's been at least 5-6 attempts at recharging it - everything has been stable. So I might imagine that they've got a large stock of faulty cables, and now all of us are scratching their heads in amazement. I can't guarantee it, but it works for me. When I am using the standard cable supplied, it might charge, but in most cases it doesn't...
The second one is for those who do have a detachable keyboard: Even the standard cable starts charging the device if you "closed the lid" (keyboard) AND LET IT SLEEP FOR AT LEAST 15 MINUTES WITHOUT INSERTING THE CHARGER CABLE! For some reason after that the sleep gets deep enough :-), and the LED miraculously lights up, and the whole thing starts charging even with the standard cable supplied. The problem is, unless you've got a keyboard to make sure that the computer is sleeping while being charged, you simply can't reproduce these steps: As soon as you insert the cable, the screen lights up, the device awakens, and no charge 😞
Good luck! And let me know whether this sorcery works for anyone else besides myself!
Hi DON, complete I was having the same issue as the person above. on another note. there is a problem witht he wifi completely being disabled when updating windows. please look into this. it is very frustrating.
I noticed that this issue is over other forums with no solution.
I had the same problem and now, 15 days past when I reported the problem and was told that I would get a replacement in "7-10 Days" I am just told that it will be another "10 Business Days" that means I'm without the device for 30 days (or more) and only got to use it 3 days... What a rip-off.
Same exact thing happened to me. Purchased the 64gb version from Amazon, plugged it in and it stated plugged in but not charging. So I came here to see what was up. Did the updates but nothing worked. Luckily I still had a 32gb Venue 8 pro handy because I was returning it because I needed more space. I swapped out both the charging brick and cable and bingo, the 64 GB one started to charge. Since I didn't swap each piece, not sure which it was but it did fix it.
I'm also having the problem with my Dell 11 pro. I have not changed the included charger or cable. I also bought the portable keyboard dock with built in battery. The first three days my tablet and keyboard charged perfectly now nothing. I can plug it in for five hours now and it just stays at around 30%. Plus no charge even makes it to the keyboard now. I installed the power manager 1.1 and changed the setting to standard. It still is not charging. The icon on the screen shows that it is indeed plugged in but there is no charge progress...
Help is very much appreciated. Do I need to buy an even more powerful charger than the one included? That just seems strange...to me