kim.i.stroup
1 Copper

Dell Venue 8 Pro shut off and won't turn back on...

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This is a brand new tablet (arrived 6 Mar 14) and just went through an update sequence. At first, I thought the tablet was rebooting as part of the update, but it has now been over an hour and I cannot turn it on. The tablet is hot to the touch, I removed it from the case that I had JUST put on (a Dell manufactured case). What can I do? 

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mkdr
3 Argentium

RE: Dell Venue 8 Pro shut off and won't turn back on...

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It is the same "bug"/issue I described here: http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19565817.aspx

Try to hold down power key for about 10 seconds, let go, if it doesnt turn on, try again a few times, if it doesnt turn on, hold it for 20 seconds. I dont know what is causing this, but I am running into it too.

After getting it working again, do a bios update to A05.

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mkdr
3 Argentium

RE: Dell Venue 8 Pro shut off and won't turn back on...

Jump to solution

It is the same "bug"/issue I described here: http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19565817.aspx

Try to hold down power key for about 10 seconds, let go, if it doesnt turn on, try again a few times, if it doesnt turn on, hold it for 20 seconds. I dont know what is causing this, but I am running into it too.

After getting it working again, do a bios update to A05.

View solution in original post

MGJB
1 Copper

RE: Dell Venue 8 Pro shut off and won't turn back on...

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Same problem... the tablet was still on but black screen... let the battery die then charged it. Managed to do a restore to pre update and all is well

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Jeff Leites
3 Zinc

RE: Dell Venue 8 Pro shut off and won't turn back on...

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That happened to me after some updates a while back.  I had a black screen, but I could tell it was still on, and I couldn't turn it off.  I think I held the power button down for about 30 seconds, and it started to reboot, either while holding it down, or when I release the button.

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