I have MULTIPLE problems; is there anyone that can help.
After a restart, I was presented with the 'bitlocker' entry page for the first time. On that page a on screen keyboard pops up and asks me to enter a million numbers. That's fine and I did that succesfully. However, after doing that and in order to login to my windows account, I need to enter my password - but NO onscreen keyboard pops up. I have a bluetooth wireless keyboard and a labtec micro usb keyboard but both of these do not work with this request.
After entering those million numbers into the bitlocker; the tablet unlocks itself then attempts a automatic repair - It then always FAILS to restart successfully. I am then given 3 onscreen options.
1) Continue 2) Troubleshoot 3) Turn off your PC.
If I choose TROUBLESHOOT, all 4 options (such as REFRESH YOUR PC) ask me to login to my account. I am unable to simply do that, as the onscreen keyboard is now FAILING TO SHOW.
Under the TROUBLESHOOT menu, there is the option for me to RESET MY PC, I do not wish to do this as there are important files which I need, and those files did not transfer to my skydrive.
Also, ALL the sub menu options under 'ADVANCED OPTIONS' require me to login to which I cannot do.
If I choose 'Continue and exit to Windows 8', the tablet restarts and I am presented with the bitlocker page again - the exact same thing happens as above. However....
..Rather than enter my bitlocker code, If I choose 'skip this drive' followed by > Advanced options > Advanced options (for a 2nd time) > System restore; it SEEMS like it will allow me to back up my files, before wiping the slate clean. However, I am quickly brought back to square one when the tablet gives me a impossible dilemma before backing up. It forces me to connect a AC Adapter to continue the process..
Eventually it will ask me to insert a usb stick into it, so it can record my data. However, I cannot back up my data to a USB stick whilst the tablet is connected to a power supply at the SAME time as there is only ONE Micro USB port on the device.
Can someone help me please? I would like any on the following to happen:
1) My data / files to be safely saved somewhere.
2) A way for me to enter my password and for me to log into windows.
3) A way for the tablet to restart / reboot without failing.
I thank you in advance - SORRY FOR THE LENGTH of this.
drahnier (Latitude 10, Venue 8 Pro 64GB, 2x Venue 8 Pro 32GB)