I ordered a Dell Venue Pro with full price (without contract) from Dell site and got it delivered on 24th Dec.
As the mobile is purchased with full price, I wanted an unlock code for the mobile so that I can use it with AT&T.
I contacted T-Mobile for the unlock code and they told me that I would receive an email containing unlock code within 24 hours. I got an email after one day saying, T-Mobile doesn't have unlock codes for Dell Venue Pro and told me that unlock code can be given by Dell itself.
I contacted Dell support today and explained the situation. The customer care rep told me that they (Dell) too do not have unlock code for Dell venue pro.
This is weird. Dell should be having unlock codes for their own model. I don't know what to do now
Any guidance will be appreciated.
I would like to know as well, buying at full price I would have expected it would be easier to get a code but T-Mobile says I need to call Dell and Dell says to call T-Mobile.
True but if you travel overseas it would be nice to use a ore paid SIM, even in the us if you could handle Edge and WiFi it would be ok if you really needed it,
FeedB4ck is correct.
However, my main concern is to get the unlock code. As of now T-Mobile is redirecting to Dell and Dell is redirecting to T-Mobile.
In my openion, T-Mobile might be speaking truth about not having received the unlock codes from Dell yet as TMobile are not directly selling the Dell Venue Pro. The only way to get Venue Pro right now is through Dell.
So Dell should be having the unlock codes for the devices it sells. However, no help from Dell on this
I have a solution!
Set up a three-way conference call between yourself, Dell, and TMobile.
Let the two of the argue it out.
For bonus points, record the whole thing. You know how support calls always start with "for quality assurance, calls may be recorded?" That sounds like permission to me.
I went around and around with this same issue. I spoke with T-Mobile, AT&T, and Dell and got no satisfaction. I went to a company that charges for unlock codes and they couldn't do it either. One Dell rep that was at least a little knowledgeable said it was "unlockable." I'm inclined to believe that, though it could change in the future I'm sure.
As for compatibility, the AT&T rep I spoke with looked up the Venue Pro and said that frequencies were fine and wouldn't have any problem... if I could unlock it.
For now, I hate to say it, but give up. Some people have said to me that six-month exclusivity deals aren't unheard of. Maybe around May/June they'll start offering unlock codes. Who knows though.
Ask me about it. I am traveling overseas with a venue pro and when I tried to use local prepaid SIM it was denied.after spending half an hour with Tmobile customer service rep on an international call I was finally directed to Dell for unlock code.now its been over 48 hours since I wrote to Dell and still got no response.
must say that Dell is not providing a good enough service for its too good products.
Now I am stuck with a useless piece of hardware and a predicament regarding whether I should wait for any response from Dell or rather accept that customers like us are of no value to Dell.
UPDATE : Dell customer service team contacted me at 10:35 (almost an hour after i posted here) and asked me about a couple of details of my device (also, guided me how to find them) and my unlock code was sent to me 2 hours back. i, now have full access to my phone's functionality thanks to dell service team.
I've just run into the same problem of Dell to T-Mobile and T-Mobile to Dell redirection with my Venue Pro no-contract, full-price-paid phone. This happened during the past hour and T-Mobile is saying they simply have no codes for Venue Pros (they have checked my particular IMEI to make sure) and cannot help, while Dell is saying that only T-M can help me.
According to previous comment I realize that it's Dell support who is making me to make unneeded overseas call to get what I've paid for. If Dell reps are reading this please contact me over e-mail to help with this issue.
Dell Venue Pro is being available for 3 month by the moment. I'm really surprised that support is still not educated enough to help customers with this phones unlock procedure.