ianh21
1 Copper

Dell Venue pro 11 5130 windows install - on screen keyboard issue

I have purchased a dell venue 11 pro from a trade supplier - used - so windows is not installed.  it hasn't got a keybaord attachment, tabelt only.  i have 32 bit windows 10 and 8.1 usb discs created and it starts the setup process.  however, i have no on screen keyboard showing.

how on earth do i get it to work, i have a usb mouse and micro usb to usb converter that fits in the charger port but windows doesn;t detect it, my bluetooth keyboard also doesn't work.

any suggestions?

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4 Replies
Community Manager
Community Manager

RE: Dell Venue pro 11 windows install - on screen keyboard issue

Hi ianh21,

Thanks for posting.

Apologies that your venue pro is not working as expected.

Please check out this information from the Dell Knowledge base that might be helpful.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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ianh21
1 Copper

RE: Dell Venue pro 11 windows install - on screen keyboard issue

cheers. its the venue 11 5130 model.

i have a usb drive with fresh windows 10 pro iso, powered usb hub.  the tablet recognises the usb drive but won't boot into it. reflashing the drive again now as it did boot before.

edit 2: i have updated the bios to A16.  boots to usb and loads intial files then just black screens and does nothing.  does it take forever to load windows?

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Community Manager
Community Manager

RE: Dell Venue pro 11 5130 windows install - on screen keyboard issue

Yes, it can take some time.  Reset or reinstall Windows 10 on your Dell Computer.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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ianh21
1 Copper

RE: Dell Venue pro 11 5130 windows install - on screen keyboard issue

still will not install.  goes to load windows and crashes.  looks like its for the bin!

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