oystein87
1 Copper

Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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Hi 

I have a Dell Venue 11 Pro I3, it is almost working great after i got all the latest updates, Bios, drivers etc.

But from time to time the screen freezes, it seems it only freezes when im touching the screen or using the keyboard on it(slim keyboard with trackpad) .

Some times the screen only freezes a couple of seconds, other times i have to put it to sleep(power button) and wake it up again before the screen responds.

I know that this is a screen update issue, the tablet responds to touches, keyboard typing or the trackpad when the screen is frozen.

How do i know this when i cant see movements on the screen ? I can see when i wake the tablet up after a freeze all the changes i made, for example typings,  changing websites. And sounds when i get error sounds when i get to the end of a page etc. The sounds comes while the screen is frozen.

Do any one have an idea of how i can solve the screen freeze that would be amazing 🙂 

I have seen other posts but non of them are recent ( a month or two old)

Thanks in advance 🙂

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3 Solutions

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iforironman
2 Bronze

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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On my tablet, this issue was most caused by the Panel Self Refresh. Download the Intel drivers from the support page and install them if you haven't done so already. Then, go to Start->All Apps->Intel HD Graphics Control Panel. Click on "Power", then click "Off" next to Panel Self-Refresh.

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RickoT1031
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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I am able to confirm that after disabling panel refresh, I also see an improvement.  I have not had the device screen freeze in a few days now!

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Moderator
Moderator

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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Please disable panel self refresh for now.   We'll have a new firmware available soon to update the panel that should resolve this once and for all.

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12 Replies
RickoT1031
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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I have the exact same issue and have been seeking answers for 2 months now.. an official response from dell would be great

cpalenshus
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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I also have this issue. Dell, why no word from you???!!!

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gregpolen
2 Iron

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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try this post.

http://en.community.dell.com/support-forums/mobile-devices/f/4586/p/19535987/20615464.aspx#20615464

Home: Venue 11 vPro 7130 A01, Inspiron 3521, XPS 8700, PowerEdge T110
Work: OptiPlex 9010, PowerEdge 2950, R710, R720, R730

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iforironman
2 Bronze

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

Jump to solution
On my tablet, this issue was most caused by the Panel Self Refresh. Download the Intel drivers from the support page and install them if you haven't done so already. Then, go to Start->All Apps->Intel HD Graphics Control Panel. Click on "Power", then click "Off" next to Panel Self-Refresh.

View solution in original post

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RickoT1031
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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I am able to confirm that after disabling panel refresh, I also see an improvement.  I have not had the device screen freeze in a few days now!

View solution in original post

Moderator
Moderator

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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Please disable panel self refresh for now.   We'll have a new firmware available soon to update the panel that should resolve this once and for all.

View solution in original post

stevenoharra
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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I was one of the first to order the Top-of-the-Line Dell Venue 11 Pro 128GB -i5 tablets.

I am a retired IT guy of some 30 years in the industry and was once a staunch Dell consumer.

After months of patches, re-flashing the BIOS, trying every permutation of registry modifications I finally got Dell to send out a "technician" that struggled to get the unit apart and after replacing the motherboard assembly, went from bad to impossible. The unit would no longer power up without several attempts and when it finally did, the technician could only shut it down by removing the battery. I was without words (certainly ones I'd want published). As he left, he said that if it was his, he would press hard for a full refund given their track record.

Months of emails, PM's (Dell did not want this on their site, naturally), we finally reached a rep at Dell that said thousands of these things have already been shipped and Dell is no closer to knowing what to do about the problem. Weeks later, Dell approved a full refund and sent us the shipping labels to return the tablet, keyboard/battery unit and stylus for a full refund. He said that Dell had stopped shipping the units for a couple of months while their engineers figured out what to do.

Dell acknowledged receipt of the as-new (other than defective-USED motherboard), stylus and keyboard/battery unit on May 5, 2014.

Today after several more hours being transferred, put on hold, being disconnected, we were told that Dell had acknowledged receipt of all goods and closed the case; that they had processed the refund but did not have any record of us wanting our money back and so, all equipment in hand, unilaterally decided to close the case. After fruitless discussion, we had no choice but to open a "New" case to look into what happened to our refund.... (of course, again told how valuable a customer we were and that we should expect to hear back from someone (India of course) in the next week or two.

Are you kidding?  Dell knows what a fiasco this 7139 Dell Venue 11 Pro is (look at all the forum traffic!).

Dell is unwilling to take the "hit" on this so it is okay to force the consumer to take the hit?

I Want My Money Returned. Not in one "more", not in two "more" not in ANY "more" weeks!!!

LOOK AT THE FORUMS!!!  Everyone that (sadly) is in the Dell Venue 11 Pro 713x series is WELL aware of the many MONTHS this has been going on.

After MONTHS of ridiculous BIOS updates, registry tweaks, turn-off-feature tweaks and other unfruitfull patches,... I for one WANT MY MONEY BACK!!!!  Google dell venue 11 and o'harra or better still, look at the now over 6 MONTHS of users calling for Dell to make them whole.

I don't want ANY more USED "refurbished", "remanufactured" or otherwise same-unit-sent-back "fixes".

I EXPECT my money to be returned. NOW!!!

tab_kennedy
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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Steven, this is what I posted to Dell today after Denise's post.

Dell, I have been watching these posts for months now. I am fortunate not to have made this fatal purchase. Thanks to the O'harra's and others' posts, I chose to oobservehow you handled your customers. HORRIBLY!! Just in case you haven't noticed or read any of the computer forums, this guy O'Harra is a serious computer, tablet user and extremely sharp IT guy. Your customers should NOT be your source of testers, nor should they suffer the financial burden for YOUR DEFECTIVE product!! 

tab_kennedy
1 Copper

RE: Dell venue 11 pro I3 (7130/7139) Screen locks up/freezes

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This is a horrible way to treat customers. Take their money, use them as guinea pigs for your defective product, then screw them out of their money!!  WAY TO GO MICHAEL DELL!!!