I purchase many tablets on the Dell Website and I am amazed that a big company has such a poorly designed website.
My current angst is that I ordered a couple of their Venue 10 Tablets, looks nice and a great price the trouble is that they missed their delivery date of 9/25 (it is now the 9/28) and I can't provide them to the end user as promised. So when I go to the Dell Website the status is in production.
A little angry at Dell for missing their delivery date and making me look bad, I thought I would contact customer support from the website to leave a message requesting a new ETA. Guess what, when I click on the customer support button I get basically a blank page that Says Customer Support but no other means to contact them or leave a message.
If their is anyone out there at DELL who is a real live person, I would like to chat with them because I have several issues with their products.
I would hate to think that DELL doesn't care about brand loyalty from someone like me a 20 year dell customer. Maybe HP is better
And specially, tech. support:
I agree. Searching for stuff doe not work. Dell is not listening to customers. They are behind a wall. Trying to reach someone to talk to them about problems is pretty hard. How does Dell keep going? How do they compete?