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Latitude 10 ST2 not recognising battery

I've had this problem for a while, but decided to revisit it in the light of this article from Dell blwo. In a nutshell, no battery I put into my ST2 (I have tried 3 different ones, one brand new) is recognised. The Bios & Chipset are at the levels indicated in the article below. However, MS Windows device manager does recognise that there is a battery present - just the Dell FW does not. Anyone have any ideas? I've tried all the usual battery-reset attempts but with no luck.


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RE: Latitude 10 ST2 not recognising battery

Hi D8SMT ,

Is the battery fail to charge?

Could you please confirm the status of battery in BIOS?

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

Dell-Vijay A
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