Latitude 12 (7275)

Hi Kickaha 12,

Thank you for reaching out to Dell Community Forum.

What is the status of the power button?

Are you able to boot into the BIOS ?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

This is a latitude 7275 so is attached to a keyboard, but keyboard it detachable and does not seem to power on when laptop/tablet it powered on, so that I cannot use the F2 key.

When I press the power button, it vibrates the tablet and LED in power button goes on. Then nothing.

When I press the VOL down, and power on, the screen flashes white (full screen), then red, green, blue, back to white. It does this approx 3 times then powers off.

Any ideas?

Thanks for getting back to me.

Hi Kickaha 12,

Thank you for these details.

I have responded to your private message.

What is the cost of a motherboard? I am thinking that it was the reason it was on graysonline to start with and it was not initially fixed

I purchased this from Graysonline. It was supposed to be reconditioned.

www.graysonline.com/.../dell-latitude-12-7275-tablet-black

I was assuming it was fixed. Seems like it was not.

hola, compré la tablet 7275 de segunda mano. Luego compré teclado tipo libro slim y no funciona el teclado. Alguien sabe a que es debido?

Hi kacike,

Thanks for posting.  Apologies that your system is not performing as expected.

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

@Kickaha 12​ I'm having this exact issue, how did you fix it