Olifromny
1 Copper

Missing "My Dell Icon"

I just noticed that the My Dell Icon that was always on my home screen is missing. It is nowhere.

It had all the information about the tablet..name,model, date of purchase,warranty info, updates etc..Any ideas on how to get it back?

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2 Replies
Kavu
2 Iron

RE: Missing "My Dell Icon"

I believe that 'My Dell' has been replaced with 'Dell SupportAssist'. If you recently upgraded to W10 then 'My Dell' possibly got deleted in the upgrade process.as stated in this Dell support article.

www.dell.com/.../SLN300789

SupportAssist is now preinstalled on most of all new Dell devices running Windows operating system and can be found in the Start menu under All Programs in the Dell folder. If it is not preinstalled then it can be downloaded from either the above mentioned Dell support page or the Dell SupportAssist for PCs and Tablets page:

.www.dell.com/.../support-center

Dell SupportAssist FAQs:

i.dell.com/.../SupportAssist-PCs-and-Tablets-FAQs-2015.pdf

Dell SupportAssist User Guide:

topics-cdn.dell.com/.../dell-supportassist-pcs-tablets_User's Guide_en-us.pdf

Hope this is helpful

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Olifromny
1 Copper

RE: Missing "My Dell Icon"

I never upgraded to windows 10. I did not do anything. I just turned on my Venue Pro 8 tablet and it was just missing.

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