Highlighted
ssttaarr
1 Copper

Re: PN557W pen loses connectivity often

SOLUTION / FIX This drove me crazy too (it would cut out about 10 times a minute) and I'm so relieved that I figured out the problem! The coin-cell battery holder is loose (I didn't even know the pen had coin cells!). As soon as you tighten it, the cutting out stops! The user manual shows really well what and where the coin-cell battery holder is and how to tighten it. The link below is for the PN556W, but it should hopefully be the same form the PN557W. https://topics-cdn.dell.com/pdf/dell-actv-pen-5000-series_users-guide_en-us.pdf
Tags (2)
westywell
1 Copper

Re: PN557W pen loses connectivity often

Wow! I can't believe it was such a simple fix. This worked for me. Thanks for finding the fix and posting.

0 Kudos