Steadi
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Hi Amy

 

Perhaps this needs a new general thread.

I just bought a sim free Dell Streak in the UK at Tescos, one of our leading supermarkets.

The device was running android V2.1 but on setting up it prompted that updates were available, so let the phone update itself and it is now sucessfully running V2.2.    It looks very slick but the trouble is the supplied PC Suite (extracted from the Streak's sim card)  is only suitable for V2.1.

So, here is the problem... which all of your customers will find as their Streaks prompt for the upgrade....

Without a current PC Suite there is no means of syncing contents other than manually moving V cards around... but if you are running the phone for business use this is an intolerable situation as new contacts on the phone are not backed up.

Had I known to ignore the 'update me' prompt I would at least have been able to stay with the V2.1 PC Suite.... although I read that V2.1 had a few bugs.

I am defecting from Apple and can only say that what you guys need to be aiming towards is a hassle free system like tiunes.   Plug the phone in and up pops the sync software and both media and contacts can be updated automatically.

I had a long chat with your colleague today and she was very helpful, but I am still left with a phone which cannot be synced, has no contacts loaded.... and I diddnt even mention that it wont log on to my email server!!

Seriously though, if there is to be no PC Suite I think my Streak will have to go back to Tesco.

 

So..... Are you guys working on a PC suite for the current operating system?

 

Mike

 

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Nubink
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Hi Amy,

I am an O2 / Streak user

Well, yes, hmm...

I was told on Sunday by the auto update process that I had an update available.  A quick check proved it to be the illusive Froyo update.

I was finally able to run through the process this morning and am currently "playing" with it.  The comments:

 

The update would not complete successfully using a third party web browser for some reason.  I unistalled the web browser and used the originally supplied.

The package downloaded in 15 mins or so...

Clicking on the downloaded package caused the update process to run

It took around 15 mins

after an initial reboot, I was presented with a screen, a clock and two widgets (one appeared to be a lock and the other I can't quie remember)

I discovered that I could slide the padlock up.  As soon as I did this I was thrust into a calendar application failure loop.

I was able to get out of this by pressing the power button and waiting for the power off button to become available.

Restarting the Streak and sliding the padlock did the same failing calendar thing...

I then read the internet and stumbled across a suggestion to factory reset the device (Power off the device. Press both voloume buttons then, while holding the volume buttons, power on the device.  Select factory reset.)

After the next restart, I was able to slide the padlock and the beastie started running through it's startup processes.

I have now understood the differences between the GUI for this version and V1.6

BUT

And this is a biggie...

I have download the Dell Synchronization Tool.  Uninstalled the previous version, installed the new version...

Starting the new version, it has scurried through my computer looking for media.. I didn't ask for that... Another application wanting to take control - Sigh

So, I remove its capability to scour my machine for things to synch. 

I now look for synchronisation to Outlook for my contacts and my Calendar.

GONE

NOT AVAILBLE

This is a disaster!! 

I signed up with this device with the understanding that it synchs Outlook contacts and calendar... necessary for my business.  It no longer does.  It is now just a toy.

The Streak is not meant to be a toy.  It is a serious business machine.  It does not need Twitter or Facebook.  It doesn't even need music - though that is a nice to have... It does need calendar capabilities and it does need to work with me.

Now, I have to go and spend another $90 to do what it did only yesterday... (buy a synch tool)

I am sorry Dell, but this is a biggie.  It would have stopped my choosing this if I knew that the capability was going to be removed from me.

So, all in all, not enough information on what to expect from the update, what would be lost after the update, a screwed initial startup and all in all, a less functional machine than 24 hours ago. 

Tough I can now have moving backgrounds...

I will let you know if I have any other thoughts

 

Gary

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stephenmyall
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Hi Amy!

Re my original post of 12-19-2010 12:03 PM:  I've not seen any new posts that will help me with the backup & restore, as a part of the OTA update, utility's failure to backup/restore the 134 contacts out of  a total of 145 contacts, being the contacts that I had previously synched from Outlook.  The 11 contacts that it did backup/restore being contacts that I had created on my Streak.

I've not seen any new posts offering any solutions to the new Nero synch s/w's lack of functionality where synching Outlook Contacts/Calendar is concerned.

I guess that I'm not going to get any good news on either of these topics.

I completely agree with the reply Posted by replied on 21 Dec 2010 9:17 AM that your failure to include Outlook synch in the new s/w is a disaster, and has just turned my Streak from, what was, for me, a business device, into a very expensive toy (unless I spend yet more money on a third party app), which I would not have bought had I known that this was going to happen.

Stephen

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thestreaker
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

I checked carefully before buying the Streak that it would sync outlook calendar/tasks/contacts/notes.

So now on 2.2 it doesn't...

So I've spent $40 on two copies of gsyncit (one for main PC, one for laptop) and that is working well, in fact better than Dell PC Sync did on 2.1

 

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thestreaker
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Have experimented a little with this.

If I install the 'Bubble' apps from Android market they show my position sensor calibration is way off - the bubble is not in the centre until I have the phone nearly upright.

If I use the calibration routine in those apps then the apps work properly. This suggests my sensor needs calibrating but otherwise works ok. Unfortunately these apps don't calibrate the device, they just calibrate the apps, so this doesn't fix the autorotate problem.

So how to calibrate the position sensor on the device? Apparently if I root it then there is a utility, but I haven't rooted it.

So  tried factory reset, keeping the phone level hoping it would recalibrate on factory reset. Apparently not. I tried again holding the phone upright - no better.

So how do I calibrate it so that autorotate will sense the position correctly? Or does it need returning to O2/Dell?

 

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srpr
1 Nickel

Re: Streak Froyo OTA Update for O2 Customers

I received the update automatically.   All went well with back up and installation until phone restarted and then I have had numerous problems since.

Error message regarding calendar - this prevented me using the phone whatsoever as it would not go away no matter how many times I pressed quit.   Luckily I found the answer to this problem via these forums as others had the same issue.   It was not easy to sort though as involved ridiculously quick and fiddly finger work to try and get into the menus to clear the calendar data whilst avoiding the error message popping up over and over again.

Second issue - the awful sync programme.   Why is there no guidance on using this?   Particularly to point out the Dell Sync programme on the handset that needs to be switched on if you are to have any hope of sync working (found this out by trawling these pages) Dell Mobile Sync no longer syncs calendar surely this should be standard for a sync programme?   It came with previous sync programme Dell PC Suite so why not with an upgrade - surely upgrades should go forwards not back.   Then sync of contacts - well it took 3 hours to sync mine with repeated error messages from Outlook (I have 600 contacts but still this is surely not right!)    With previous software it took hardly anytime at all to sync calendar and contacts.   I am currently using Google Calendar for 2 way sync and can't bear to take another look at contacts will maybe think again and find a different programme.

Third issue - music programme no longer seems to find music, tried to sync with the new Dell Sync to reload all music but had to stop before I decided to throw something out the window - would it not have been sensible to provide some sort of help with this new software?   The help button takes you nowhere and there is nothing on this website. Are Albums music albums or photo albums?   Do you have to turn albums into playlists to sync?   If so why do they reorder all the tracks alphabetically?  Decided to work with Double Twist instead which finally means I have my music back and a decent and useable way to sync with my PC.   

Fourth issue - where is my mobile data connection.   Completely lost and annoying that the extremely useful drop down menu for data connections has now gone.   The widgets for settings don't provide you direct access to the mobile data settings either - doh!  Again trawling through these pages found me the answer and it was an APN default reset that was required.  Mobile data back on.

Would it not have been possible for someone to make maybe a YouTube video to run through what may or may not happen when you update?   Or are these things totally unpredictable?   Thank heavens for the collective knowlege of the users otherwise I would be stuck fast.

Is there any chance you could get someone to take another stab at the Sync programme?   One of the best things about the Streak when I first got it was that the PC Suite just worked (I had my doubts and was so pleased to be found wrong) can we have one that 'just works' for 2.2 please!  

On the plus side - flash/swype/portrait orientation/WiFi hotspot/USB tethering

Don't get me wrong I love the Streak but it is getting increasingly difficult to fend off the 'should have got an IPhone' crowd.

 

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stephenmyall
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Hi Amy!

Would you please post a response for the benefit of the community, on the vexed Contacts/Calendar backup/synchyng issue?

In your article "Dell™ Streak Backup and Restore Guide for Upgrading to Android 2.2" http://support.euro.dell.com/support/topics/global.aspx/support/kcs/document?docid=266073 you say:-

"Running the Backup & Restore App on the Dell Streak will create a single backup archive file on your SD card which contains the following items:

  • Contacts: Local/legacy contacts and contacts synced from Outlook only; contacts synced with Google, Facebook, etc. will auto restore after signing back into these services."

My main issue is that it specifically did not backup restore the 134 of my 145 contacts that were synced in from Outlook,

Opening the Backup & Restore app on the Streak and selecting the Info button suggests that this app was only ever going to backup/restore local contacts.

Who's right, and, if we were misled as to backing up/restoring of synced in Outlook contacts, will you be working closely with Nero to release an OTA update to the device s/w and PC download to support backup/restore and synching of Outlook Cantacts, Calendar, and Tasks, as a matter of urgency?

Starting the Dell Sync app on the device, we are asked to:-

"Please connect your PC with your phone by either an USB cable or Wi-Fi(R) network for synchronizing your multimedia content and contacts.

This indicates that syncing contacts, as a minimum, was intended to have been included in the functionality of this app, but was, possibly, dropped, in order to get it released on schedule.  If this is correct, then this is yet another reason that we will be looking to you to confirm that you will be standing by your early adopting customers, and will be working with Nero to release a robust, fully functional version of their "first cut" sw, to include Outlook synching support, as a matter of urgency.

We all look forward to hearing from you, Amy, with interest.

Stephen

 

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srpr
1 Nickel

Re: Streak Froyo OTA Update for O2 Customers

Have been sent this link by Nero support for manual (PDF) for Dell Mobile Sync,

 

http://www.nero.com/eng/support-dell-mobile-sync-manuals.html

 

So far it isn't helping me much but at least we now have some kind of help for this unweildly programme.  

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Steadi
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

Dell Mobile sync is only for audio, video and photos, absolutely no use for the thousands of customers who have just found that all their contacts have disappeared.

I've had two long phone calls with dell support ...   The first agent was very concerned and went away to find out more promising a callback next day.... the second guy phoned me up very exited to tell me that I could download this software and it would Cure my problems.

I had to explain it all over again as Dell dont seem to be telling their own Streak support team about the issue.  Dell Mobile Sync is only for media files.

Its quite simple, this is probobly all about money and sales.....

Dell abandoned work on the PC suite in order to get the new operating system into the devices in time to be sold at Christmas.  The side effect is that anyone responding to an earlier Streaks prompt that an upgrade is available will also lose all their business functionalty as outlook etc will no longer sync.

There is no solution other than buying in third party sync software but then these seem to work by broadcasting all of your details through Gmail which I dont want to do.

 

Now.... Does anyone know if the phone can be prevented from auto updating if running on Android 2.1......  (I read some threads that said this had happened although that may have been finger trouble)

 

I have a plan, the streak will be going back to Tesco's where I bought it as it cannot sync my contacts and is therefore not fit for purpose.  They offer a 28 day returns policy so theres plenty of time.

I then may consider going back, buying another and running it on its original 2.1 software until Dell get their act together.

Alternatively perhaps I should just get the iphone 4 which maybe I should have done in the first place.

 

Dell.... your customer support team have been wonderful, if a little uninformed... but your company's decision to release Froyo without a PC suite is shameful. 

You have turned a device that could have rivalled the Iphone 4 into a child's toy.

Mike

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thestreaker
1 Copper

Re: Streak Froyo OTA Update for O2 Customers

My installation of Dell (Nero) Mobile Sync does sync contacts.

The application opens (on Windoes XP) with three sections in the the right pane.

The top section is for backup/restore

The bottom one is for media import.

The middle narrower section is for sync of playlists, albums, contacts, and settings.

I'm not defending it, since I need to sync tasks and calendar too so have had to spend money on gsyncit, but does that not solve you problem of syncing contacts?