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37 Posts
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465760
Venue 11 7130 Pop up Keyboard won't appear in Tablet start up
Not sure if anyone else has experienced this problem......my Venue 11 - 7130 has a password to enter the computer.....this works fine when in the desktop dock or external keyboard dock......but when used as a tablet the pop up keyboard will not appear to allow a password to be entered to get the computer to fully start up! I see an icon on the bottom right showing a keyboard but it only allows the switching between various version of the keyboard layout....it won't bring up the keyboard!
The only way to pass this point is to dock the tablet into the dock or external keyboard and then you can enter a password.
Is this a BIOS issue or Windows 8.1?
jasonfissure
3 Posts
1
August 11th, 2014 14:00
Phil Venue 11
37 Posts
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February 2nd, 2014 14:00
Bump......still happening.....can't start in tablet only configuration, keyboard will not appear to enter password.....any updates from Dell?
Phil Venue 11
37 Posts
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February 4th, 2014 18:00
Uploaded BIOS A09 then tried to start Venue 11 in tablet mode and the pop up keyboard still does not work properly.....sometimes it pops up, then freezes.....maybe you'll be lucky and the cursor will start blinking.....other times the keyboard is absolutely frozen and you have to hold the power button for 10 seconds to shut down and try again.....other times the keyboard doesn't appear at all.......really frustrating.
The new BIOS doesn't seem to have fixed this issue......
Jon Czerwinski
1 Message
0
February 6th, 2014 03:00
Touch the clock-like icon at the bottom left and select On-Screen Keyboard.
MarkNLucas
1 Message
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April 16th, 2014 03:00
DELL-Brian B
828 Posts
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April 16th, 2014 11:00
Can you try the following. First, restart the device – this will often resolve quirky issues. If that doesn’t work, within the ease of access keyboard options, make sure that all options are disabled. You should also check to make sure that the touch keyboard service hasn’t been stopped or disabled. Type View Local Services in the search box and scroll down until you see Touch Keyboard and Handwriting Panel Service. Select properties for this device to make sure that it is enabled and is running.
Help or no?
Zenith629
20 Posts
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May 1st, 2014 12:00
jfhallee
5 Posts
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May 1st, 2014 12:00
For me, it aint installed. I found out that if I got the physical keyboard plugged before it went offline, its still thinking the keyboard is plugged. I unplug the physical keyboard and restart the tablet and then the soft keyboard is showing.
The same issue happens on the docking station for the 7130. Even if no keyboard is plugged on the docking or tablet, the software keyboard aint showing on screen at login.
DELL-Brian B
828 Posts
0
May 1st, 2014 12:00
Engineering is looking into this, but in the meantime, would like a couple of you to try something for me. Can you look under Control Panel/Programs and see if you have the Intel Virtual Buttons driver installed? If so, can you try uninstalling, rebooting and then see if the problem persists or goes away?
Please let me know here.
Thanks.
Zenith629
20 Posts
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May 1st, 2014 14:00
Zenith629
20 Posts
0
May 1st, 2014 14:00
DELL-Brian B
828 Posts
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May 2nd, 2014 10:00
OK, it was just a hunch. Will dig into this a bit more with engineering and provide an update as soon as possible.
asheynoy
1 Message
0
May 3rd, 2014 14:00
I removed intel virtual buttons program, and now I can see the virtual keyboard on login screen even though I have cover keyboard attached. I have vpro version.
One issue resolved. many more to go!
Thanks Brian.
Zenith629
20 Posts
0
May 3rd, 2014 15:00
Zenith629
20 Posts
0
May 26th, 2014 18:00