Unsolved
This post is more than 5 years old
123 Posts
0
14861
Venue 11 Pro 7140 not Windows 10 compatible? Bluescreens, bad sleep, ect. event log ID 129, Reset to device
Word from Dell please on this... I am so *** tired of using Dell products, where their driver support is just terrible. I guess this was totally my LAST product I ever bought from Dell.
I am an IT expert, so please dont ask me stupid questions or say something line "did you update the bios or drivers" Thank you.
Comping to the point:
It seems the SSD in the Tablet, the Sandisk X110 is not fully compatible with the tablet or Windows 10, or has just bad firmware or whatever. The problem seems to be related to a sleep modus of AHCI called HIPM/DIPM.
Windows randomly has bluescreens in sleep mode, the event logs say something about "disk failure" "E/A error", "device not found", "raidport0 was reset", and so on. All leading into a direction of disk issue. SMART health shows 100% OK and I am totally sure, the SSD is fine and it's a Windows driver issue. I guess the SSD goes into a sleep mode and Windows cant access it anymore (doesnt wake it up for whatever reason", and then freezes or bluescreens.
Found other related posts about this, for example here:
http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19568436
http://www.nxhut.com/2015/01/storahci-id-129-reset-to-device.html
I tried the option with turning HIPM/DIPM off (active means off actually), but this is NOT a solution. Because this means, the tablet has HORRIFIC sleep drain. I tested it with powercfg and it shows, that when I disable HIPM/DIPM, the CPU never goes into deep sleep mode, and shows a HW of 0%.
Then there are lots of other issues with the tablet:
- randomly black screen in Windows 10 login screen, I have to wait about 30 seconds, then press power off/on to get a picture
- The WWAN module is terrible and stops works randomly, have to reboot Windows
I have newest bios, all drivers from the Dell page. I tried the default Windows AHCI driver instead of Intel one. I tried newest Intel HD drivers too (for the black screen issue in log in screen, no help).
PLEASE RELEASE A BIOS FIX for this. Set the correct power states in Bios for the SSD, so it wont ever happen anymore and dont need some driver hacks, which might not work for everybody.
DELL-Jesse L
Moderator
Moderator
•
16.6K Posts
0
August 9th, 2017 10:00
mkdr,
You may want to perform a complete re- install of the operating system to resolve the issues with Windows 10.
mkdr
123 Posts
0
August 9th, 2017 11:00
This is just too funny, because guess what, I did that today (: And guess what? Bluescreen after 30 minutes of Win10 setup in sleep mode with the same events in the Windows log, like all other people get with the Venue 11 Pro under Windows 10. Do you even test your products? It is of my understanding, that all Venue 11 Pro have a design error, or there is a bug in Windows 10 (anniversary update).
forums.sandisk.com/.../356477
answers.microsoft.com/.../b0c321e2-5dd5-4a5b-932e-32e5273c25ea
en.community.dell.com/.../19568436
ect ect
Please link this to someone who knows what I am talking about. There need to be a bios update or firmware update for the raid controler or SSD. I had other people talking about this issue before on other forums from Toshiba, Lenovo, and they did a bios update to fix it.
The most plausible explanation for this, the Sandisk X110 SSD used in the Venue 11 Pro has a firmware bug, or cant handle AHCI LPM properly.
Tell someone at Dell to get a Venue 11 Pro in their hands with newest Windows 10. And let them make a test with it under sleep, keep it sleeping for a day or so. And look into the Windows logs. It will have the same entry and mostly have bluescreens.
There is also btw a sleep drain bug with the Venue 11 Pro under Windows 10... with really bad drain of about 700mWh. Normal should be 61mWh... your team can solve this too MAYBE by time... instead of just saying "our product is Windows 10 compatible".
DELL-Jesse L
Moderator
Moderator
•
16.6K Posts
0
August 10th, 2017 06:00
mkdr,
Please contact Dell Pro Support at the phone number link below for help resolving the issues you are having with the tablet.
Dell ProSupport English
mkdr
123 Posts
0
August 13th, 2017 17:00
No, I wont. I want YOU to report this issue to the Dell technical team. Because it is a firmware bug, a bios bug, or (in combination) of latest (until anniversary update) bug in Windows 10. If you deactivate connected standby via registry, the problem is fixed, but then the tablet has no (deep) sleep capability anymore.
I want your engineers take a Venue 11 Pro 7140, install all drivers and latest Windows 10, and they will see the same issue in the Windows 10 logs.
DELL-Jesse L
Moderator
Moderator
•
16.6K Posts
0
August 14th, 2017 11:00
mkdr,
Thanks for your feedback. I've sent your findings to our engineers as well as the link to your forum post.
jkgrund
1 Message
0
August 27th, 2017 13:00
I have similar problems as described above with a 7140 under Windows 10 Home. Reinstall did not help.
mkdr
123 Posts
0
August 27th, 2017 23:00
Of course you have, because all 7xxx have this issue. This was the last Dell Product I ever bought. It is disgusting, how Dell doesnt care about these kind of issues. I have easily identified the issue in one day. Just of using the tablet for a day. And have up with how and why it happens, and that ALL tablets of this product have the same issue. I talked to now at least 10 owners of the 7140 and all tablets show the same problem.
You can only "solve it", by disabling connected (modern) standby. I did it via registry, and then just use the tablet when you need it and turn it on, and afterwards turn it off into hibernate.
I have even written personal message two Dell "support" worker in this and the German Dell Forum, and none ever wrote back to me.
I am sure Dell is aware about this issue but cant fix it so stays quite about it.
Escapade51
2 Posts
0
November 4th, 2020 07:00
I realise 3 years is a long time in computers, but did you get anywhere with this ? I have had a 7140 for nearly 5 years. Never a problem until earlier this year when I returned to it after 3 months absence elsewhere. Downloaded accumulated Win 10 updates and hey presto, blue screen (Unexpected store exception, Kernel blah blah, Critical process died). Hardware passed every test, so I pestered Windows, deducing it was an OS problem, and they did a clean Win 10 reload. No real change, except this time, occasionally, there's a fast battery drain when switched off (not standby) as well.
Unlike you, I am not an expert, but your observation about the interaction between updated OS and Dell BIOS seemed logical. It seems to me that the cost of hardware/software development and testing are being quietly passed on to dumb punters like me. In all other respects the 7140 has done well in tough environments and I'm used to it, which counts for a lot if you are not an expert, so I'd like to persevere.
You seemed like someone whose knowledge is matched by their persistence, so I thought I'd give it a try! I would not be hurt if you told me you had moved on.
Dancul
1 Message
0
November 30th, 2021 05:00
I have same problem. Blue screen after wake up. Reinstalled Windows twice. Newest drivers. Problems started in 2020 with windows updates.