edmozley
1 Copper

Venue 11 Pro Wifi not working after Windows 10 install

Hi,

I installed Windows 10 (the final version not the beta) on my Dell Venue 11 Pro.  All appeared to go well but I noticed that there was no wifi available - there is no icon in the system tray and there is nothing in the control panel to turn wifi on or off.

I had a look in the device manager and I can see the Intel wireless adaptor is showing correctly.  I installed the latest wireless adaptor and also updated the BIOS but it is still not visible to the operating system.

I tried running the Intel wireless software but that wasn't able to see the wifi adaptor either.

Please help!!

Thanks

Ed Mozley

PS In the device manager there is one item as showing as not having a driver but it says "unknown device" so I don't know which one it is.

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21 Replies
young0ne
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I ran into the same issue download this file to a usb and it will get your wifi running 

www.dell.com/.../DriversDetails;fileId=3385996518&osCode=WB64A&productCode=dell-venue-11i-pro&languageCode=EN&categoryId=NI

Delphititan
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I am experiencing the identical proble. I also updated the BIOS and the wifi driver with no success. A valiant effort by a Dell technical support person failed to resolve the issue. This is very frustrating indeed. Dan Ferrall
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Delphititan
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I ran the install and rebooted. Still no wifi. Anything else to do?

Dan Ferrall

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young0ne
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

Check the device manager to see if you see the network adapter. If not then then run the driver installer as administrator

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young0ne
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

Also what model to you have I the 7130

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edmozley
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I've tried running this as administrator and rebooting but still not usable.

It's very strange that it is showing as "working" in the device manager but I can't see/use it!

How do I check the model number?  It is a Dell Venue Pro 11 i5 processor.

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Delphititan
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I also have the 7130. My wifi chipset may be different. The driver did install without anything strange occurring. The device manager had no errors.

I hope I can get this resolved soon. I don't want to revert to 8.1.

It is very nice of you to offer help.

Dan Ferrall

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young0ne
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

Look behind the  battery . also look  to the bottom right do u see the WiFi icon and

Make sure u don't airplane mode enable

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Delphititan
1 Copper

RE: Venue 11 Pro Wifi not working after Windows 10 install

I couldn't find my model number on the tablet. I went to my Dell account history and found the invoice. It had a complete list of part numbers for the tablet chassis, the LTE chipset model, the Qualcomm wifi chipset and so on. I am wondering Microsoft may be able to assist with this.

Dan Ferrall

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