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9 Posts
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15604
Venue 11 Pro Won't Turn On - LED Flashing Amber
So, I've had the Venue 11 Pro 7130 for about a year and a half. My eyes are getting worse so I bought a bigger laptop and was going to sell the Venue to a friend.
I restored the tablet to factory and set up their account for them, then started Windows Update to get all the updates. That takes awhile since after a fresh restore there are hundreds of updates. I left the tablet plugged in and went away to let Windows Update finish.
When I came back an hour or two later, the screen wouldn't come back on. That happened occasionally (as we all know), so I tried all the usual things (power button 20 seconds, etc...) Nothing worked.
So now, when I press the power button I get the vibration, but no screen. I also get a vibration when touching the windows button. What concerns me is the LED is flashing amber 7 times. I looked on Dell's website and it says the fault is "CPU - Processor Failure".
Do you believe that is accurate? Any Ideas what else I could try? If it truly is bad, do I have to replace the whole mother board?
These tablets aren't worth a whole lot anymore, don't really want to invest much money in it.
PS I have two power supplies and multiple usb cables, same result with all of them. Also pulled the battery. Haven't pulled the CMOS battery though.
Nicky Shop
3 Posts
0
August 18th, 2016 05:00
I got same thing like you. what should we do now?
I just bought it 2 weeks ago. i watched Film until end off battery yesterday. Computer is auto Off.
I plugin charge but only see Baterry lighr was amber Orange and White.
Hey, Dell Service admin. please support to me as soon. regards.
bostonlines
5 Posts
0
August 26th, 2016 22:00
Was there a fix to this? This just happened to me today. I hold the power button after it vibrates then after a few second I get 7 blinking amber lights. I can't get into the BIOS and I've tried removing the battery. I don't even know where the CMOS battery is...
fgr-2
9 Posts
0
August 27th, 2016 04:00
The fix was to replace the motherboard. You can get "refurbished" ones to replace it with.
I ordered mine from parts-people.com. The first one I received had problems, sent it back. The second one is working okay so far.
bostonlines
5 Posts
0
August 27th, 2016 06:00
How much did you pay for it? And was it hard replacing it? I see them for around $129.00...
fgr-2
9 Posts
0
August 27th, 2016 06:00
$100
I got this one:
https://www.parts-people.com/index.php?action=item&id=16738
That's a strange looking hyperlink, but click on it, it works. You may or may not have the same board.
bostonlines
5 Posts
0
August 27th, 2016 06:00
Thanks...I have to get the 7139 motherboard. I have the fingerprint and CAC reader on mine.
fgr-2
9 Posts
0
August 27th, 2016 07:00
Gotcha.
They have videos on their website showing how to take the tablet apart. Be careful around the usb port, the plastic is very thin.
I got mine apart two or three times (messing with the 1st motherboard I received that was also bad) before I got frustrated and cracked it.
bostonlines
5 Posts
0
August 27th, 2016 08:00
This all happened right after I received a DPC_WATCHDOG_VIOLATION error. I restarted it after I received the error and now the Dell sign doesn't even appear once I restart it. Has this happened to anyone else?