Venue 11 Pro dock HDMI to DVI problem

Unplug your HDMI and just plug in the DP. My DP doesn't work when HDMI is plugged in

Was the A09 bios supposed to resolve the issues with monitor connectivity on the tablet dock? Is there a separate Firmware upgrade for the dock?

No, A09 was not supposed to fix it, but we are testing a new dock firmware and a newer video driver now that are expected to resolve the issue.   I'll share more information soon on when these fixes will be available to update your devices.

Dell-Brian B:

Thanks for the reply. Can you share an ETA. I believe many of us are trying to make the decision to keep this device and wait for the fix or return it, which would be a shame.

I have confirmed that ALL the issues posted here with repsect to direct docking station HDMI -HDMI or DP - DP links to miniotrs are docking station related.

We have purchased 7 VEnue 11 7130's with DS's. 2 work, 4 do not, and 1 is currently not reported back yet.

Here are the S\N \ barcodes for the uints where I know the result:

Working: 3AL-00MJ-A00, 3AL-00GE-A00

Not working: 3AL-00N6-A00

Brian:  Please update us with the following:
- ETA on fiormware patch for docks.
- mehtod of how they would be patched  (e.g. USB flash, from tablet via windows, will we have to return them)? 

Two USB to DVI adapters (http://amzn.com/B00ABNLEWO) got me up and running and work well. This makes the tablet dock a rather expensive USB hub though, I'd still like to see a final fix before we recommend it to our customers.

No, A09 was not supposed to fix it, but we are testing a new dock firmware and a newer video driver now that are expected to resolve the issue.   I'll share more information soon on when these fixes will be available to update your devices.

Thanks Brian, if you can update us on an ETA it would be great.

[quote user="DELL-Brian B"]No, A09 was not supposed to fix it, but we are testing a new dock firmware and a newer video driver now that are expected to resolve the issue.   I'll share more information soon on when these fixes will be available to update your devices.

Thanks Brian, if you can update us on an ETA it would be great.

I have been evaluating the Venue Pro 11 7130 for use in our environment. The price point as well as availability of the dock were a huge plus but this issue may change things. I have tried using Dell E2311H and Planar PL2210W monitors with both DVI and dual link DVI cables. I have been using Dell supplied DP/DVI adapter (DP/N 023NVR from my Precision T3600) and Apple supplied HDMI/DVI. I cannot get the DP to work, ever. HDMI works on the Planar. Both monitors show notification that the DP topology has changed but the device still shows as generic PNP. I sure hope a fix arrives soon, if I have to recommend specific high end monitors with this dock there may be no reason to move away from the Surface as any cost savings will be lost if existing equipment can't be utilized.

This dock is becoming a major nightmare. I have had it running now on the two new 24" Dell monitors I had to buy to get it to work, and now I turn it on today and it won't connect to the new monitors even. It doesn't even recognize they are connected anymore.. 

Yep Its a nightmare all right and Dell will make us wait weeks and weeks more for a fix. First the lan port speed was advertised wrong. not 1000mbps but 100mbps (Typo dell claim) And then the video output issues. 

My dock is being used for the usb3 ports and nothing else. HDMI cable doesn't like 2560 x 1440p either it flashes on and off. Waste of money....THx dell

Thanks for the update. I hope you're right.

We have 20 of these with a variety of (older) monitors and HDMI-DVI cables that I would really like to be able to make work.