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Venue 11 pro keyboard battery issue

Hi everyone,

I just got venue keyboard for my 11 pro 7140. All works, but can't seem to identify the battery. Then connected to tablet, the led code 4 quick amber flashes and one longer white, it goes for 20min or so and then only amber flashes. Things I tried so far:

1. charge keyboard directly, left it for 4h or so => then plugged in led light comes on for 30s then goes blank.

2. charge keyboard connected to the tablet => on BIOS and Windows the keyboard battery not present, getting quick amber flashes all the time.

3. reinstall all keyboard drivers

Thanks in advance.

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RE: Venue 11 pro keyboard battery issue

Hi Virgis,

Thank you for reaching out to Dell Community Forum.

Please private message us the service tag of the system along with your email id.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
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#IWork4Dell
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1 Copper

Re: Venue 11 pro keyboard battery issue

Hi there

 

I have exactly the same problem with my keyboard and may I ask how you managed to resolved this ?

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