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Elvischild
1 Copper

Venue 11 pro7139-slim keyboard not recognised

Hello,

I recently purchased a refurbished venue 7139 running win10 home. seperately i purchased a slim keyboard, it was running fine. suddenly the keyboard is not working. nothing happens when i press keys or the mouse. tried pulling it off and on, restarting etc. zilch so far.

its not being recognised by the tablet at least i dont think so. the only keybaord that comes up in system information is "standard PS/2 keyboard". this is what comes up when the slim keyboard is not attatched so cant be that. is that correct?

is there a test i can do to determine wether or not it is a problem with the tablet or the keyboard?

is there a software/driver update that i can do?


i did have a search for this topic but only found stuff from years ago. is there a easy solution somewhere? i'm guessing that this is a common problem?

cheers



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3 Replies
Community Manager
Community Manager

RE: Venue 11 pro7139-slim keyboard not recognised

Hi elvischild,

Thanks for posting.

Here is some information you may find helpful:   http://www.dell.com/support/article/us/en/04/SLN293406


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Elvischild
1 Copper

RE: Venue 11 pro7139-slim keyboard not recognised

hi thanks for your reply.

i have downoaded the auto updater and run that. got a few updates.also i have downloaded the specific update for the slim keyboard and done that. the other keyboard related updates wouldnt work. because they are for the travel keyboard?

but still nothing. nothing happens when i connect the keyboard.

is there an idiot check i can do to see if the tablet is even "seeing" the keyboard?

anything else i can try?

since im on here the tablet also has an annoying habit of randomly adjusting the screen brightness up and down.it is independent of the power/brightness options in the bottom right.its happened several times as ive typed this...

any ideas? thanks

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Community Manager
Community Manager

RE: Venue 11 pro7139-slim keyboard not recognised

Have you considered a factory restore, then trying the steps in my previous post?


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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