Aed0
1 Copper

Venue 8 3830 dead

My tablet died a couple of months ago, i've tried starting it up with or without battery, tried all button configurations for restore or anything, the only response i get is when plugged in to my computer + volume up, it sounds like something connected into the computer but only on device manager apears "Cloverview". In every other way is completly dead.

Now the question is, is there something i could do to make it live again or I should give her an honorary funeral?

ps: english is not my native language, so, sorry if i've wrote something wrong.

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4 Replies

RE: Venue 8 3830 dead

Hi,

Thank you for writing to us!

There are a few steps that you can try:

1- Plug the adapter in and try to power the tablet on with and without the battery.

2- Keep the charger plugged in and hold down the power and volume up and down buttons.

3- when you plug the tablet to a system does the system read that there is device plugged it.

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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wymema
1 Copper

RE: Venue 8 3830 dead

I am having the same issue,  the tablet started the newest android update when i turned it on a few days ago. says it was optimizing 1 of 32,  then the tablet goes black. I get no response from using power + volume up or trying power +volume down.  If it tries to turn on, it displays the "intel" then flickers and displays the intel logo again, then goes black. Sometimes i get get it to show the battery meter, but nothing else. i cant get to the boot menu.  I love this tablet, but i dont know why it cant handle the latest android update from this month November 2016

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RE: Venue 8 3830 dead

Hi Wymema,

Thank you for writing to us!

Let the battery drain completely please dont plug it into the charger once that is done kindly follow the steps mention in the above post and also private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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Not applicable

RE: Venue 8 3830 dead

I have this problem, too, help me please!!!

My tablet died, i've tried starting it up with or without battery, tried all button configurations for restore or anything, the only response i get is when plugged in to my computer + volume up, it sounds like something connected into the computer but only on device manager apears "Cloverview". In every other way is completly dead.

Now the question is, is there something i could do to make it live again or I should give her an honorary funeral?

ps: english is not my native language, so, sorry if i've wrote something wrong.

0 Kudos