herbgo
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Venue 8 7840 Won't Start

My Dell Venue 8 7840 is used daily since purchased in July, 2015.   Warranty expired in July, 2016.

This morning - after charging overnight in the usual way - the tablet would not start.   No lights, no activity - totally dead.   I know the battery is fully charged as it was almost full last time I used it.

Now it looks dead as it doesn't matter how long I hold the "on button".

Any suggestions?  Is there a master reset/reboot button somewhere?

Thanks for your help,
Herb...

5 Replies

RE: Venue 8 7840 Won't Start

Hi Herb,

Thank you for writing to us!

This could be a hardware failure. Try the following :

1- unplug it

2- hold power button for 4 minuits (drains battery completely)

3- after 4 minuits plug it back in

4- after about 5 minuits of charging, try to turn it on

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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herbgo
1 Nickel

RE: Venue 8 7840 Won't Start

Unfortunately, this did not work.   The unit shows no sign of life.

I will send you a PM with details.

Thanks,

Herb...

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RE: Venue 8 7840 Won't Start

Hi ,

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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herbgo
1 Nickel

RE: Venue 8 7840 Won't Start

Robin ... for some reason, I cannot send you a PM.  I have sent you "friend invite" instead.

Is it possible for you to send me a PM so that I can respond?

Thanks,

Herb...

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RE: Venue 8 7840 Won't Start

Hi,

I have sent you a private message.Kindly check and reply.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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