Gary Parr
1 Nickel

Venue Dock Ethernet Port Missing

Hi all,

Not sure when this happened... but my hunch is that it was after a recent Win 10 update. Anyway, I noticed today that my LAN port in the dock is not recognized in windows. It doesn't show up as an available network adapter. I've confirmed my dock is running the latest firmware and that all Win 10 drivers are current.  Anyone have a suggestion for where I can even begin to find out what is going wrong here? Everything else on the dock appears to work fine.

Thanks!

Gary

0 Kudos
3 Replies

RE: Venue Dock Ethernet Port Missing

Hi Gary Parr,

Thank you for reaching out to us.

Do you have any other docking station that you can try this Venue?

Please private message us the service tag of the system along with your email id, so that we can check on the configuration and guide you accordingly.

(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
Highlighted
Gary Parr
1 Nickel

RE: Venue Dock Ethernet Port Missing

Hi there Akshatha,

It started working again this morning. I'm not sure why, but some combination of re-boots and re-flashing dock firmware fixed the situation.

Thanks!

0 Kudos

RE: Venue Dock Ethernet Port Missing

Hi Gary Parr,

Thank you for this confirmation.

Do reach back to us if you have any query.

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos