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tdeak
1 Copper

Venue Pro 11 7139 - touch screen fuction lost

My 7139 Pro touch screen functionality suddendly lost.
The device works but touch funcionality not.

I've tried:
-complete re-drivers
-complete reinstallation (Win 8 / 10)

not helps. The machine is almost new -however the warranty expired- but not used during his lifetime....

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2 Replies
DELL-Akshatha M
4 Tellurium

RE: Venue Pro 11 7139 - touch screen fuction lost

Hi tdeak,

Thank you for writing to Dell Community Forum.

Please try the steps mentioned in the below link:

http://dell.to/2jykIcJ

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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tdeak
1 Copper

RE: Venue Pro 11 7139 - touch screen fuction lost

Hello Akshatha,

I managed to get downgraded to A09. The link was broken at DELL site for the Panel Touch Firmware on Dell Venue 11 Pro 7130/7139 Version 1.0.5, A02 6/26/2014 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

 but I found the file on other site: 7130_Firmware_5D22V_WN_1.0.5_A02.EXE

http://i.imgur.com/BJf2GSv.jpg

Error message is: Unable to locate a Synaptics Touch Controller. 

I have one I2C HID device marked!



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