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XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

I have a new XPS 13 2 in 1 (9365).

Also bought the PN556W.

At first it seemed everything was fine. Paired perfectly, writes well, top buttons open OneNote and can be configured in the pen control panel for other shortcuts etc.

However, every reboot/restart I need to repair the pen as the top buttons stop working.

- I notice that after a reboot the pen is reported as "PAIRED", but not "CONNECTED" in the Windows 10 bluetooth settings page.

- when I re-pair the pen, the status changes from "PAIRED" to "CONNECTED" again and all is fine until the next restart.

- sometimes when exiting sleep or standby the same problem will happen.

Any ideas ? Could this be a bug in Windows 10 Creators Update (1703).

Very annoying behaviour.

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Moderator
Moderator

RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot


Hi,


Welcome to our community.


The issue that you’ve reported is a known issue after the Windows 10 creators update. Clicking on the Dell Active Pen PN556W Bluetooth button while the Operating System and Services/Processes are still loading will not launch the relevant application immediately.


We are working with the suppliers for a permanent solution on this issue. We request you to bear until we get an answer from them.


As a workaround, you can try the following mentioned steps:


1. Un-pair and re-pair the pen with the system via Bluetooth. After pairing is complete, the Bluetooth button press function will recover immediately.
2. User can choose to wait for the system to be fully loaded. This can take up to a few minutes depending on system and number of Services/Processes to be loaded.


Let us know if you any queries for us.

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Having same issue with XPS13 and Active Pen.  Is there a patch I can install or a permanent fix yet?

Thanks,

DJ

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Hi guys, personally I've resolved lots of problems with my Dell Latitude 5285 and pn557w simply unistalling the Dell stylus driver and installing directly the Wacom driver (Bamboo ink stylus).

This is the link to the latest driver. 

You can notice that is the same software (Dell changend logo, pen picture and removed some functionalities like the radial menu) but in some way resolved my problems

 

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

I have the same issue with Dell 5285 and 557 Pen, after boot the top button disconnects.  Any answer yet or fix?

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Maniron

I tried your link for the Wacom drivers, I install it and Presto, it fix my problem.  Now the top button of the 557 works consistently even after my computer going to sleep when it comes back up the 557 styles top button works perfectly.

 

Thanks.

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop

I had the same problem, Installed the wacom driver and it's working so far, even displays the battery status and radial menu.

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop

Hello,

has a definitive workaround been found since then by DELL? I have exactly the same issue with PN557W and Latitude 7390 2-in-1. De-installing, re-installing, DELL Drivers, original WACOM drivers, whatever… always the same issue: top button of the pen remains without function after reboot. Only redoing Bluetooth pairing brings back its function … till next reboot.

Has anybody an advice?

Thank you 🙂

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RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Thanks very much - this gives me hope a permanent solution will be found 🙂

Am using the work-around you've suggested in the meantime.

(but still pulling my hair out !)

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Moderator
Moderator

RE: XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Yes that is correct. You can be rest assured that there will be a solution for this. Meanwhile, please try the suggested steps and check if the issue re-occurs. Have a good one.

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