XPS 13 2-1 (9365) and Dell PN556W Pen: top buttons stop working on reboot

Hi,

Welcome to our community.

The issue that you’ve reported is a known issue after the Windows 10 creators update. Clicking on the Dell Active Pen PN556W Bluetooth button while the Operating System and Services/Processes are still loading will not launch the relevant application immediately.

We are working with the suppliers for a permanent solution on this issue. We request you to bear until we get an answer from them.

As a workaround, you can try the following mentioned steps:

1. Un-pair and re-pair the pen with the system via Bluetooth. After pairing is complete, the Bluetooth button press function will recover immediately.
2. User can choose to wait for the system to be fully loaded. This can take up to a few minutes depending on system and number of Services/Processes to be loaded.

Let us know if you any queries for us.

Thanks very much - this gives me hope a permanent solution will be found :)

Am using the work-around you've suggested in the meantime.

(but still pulling my hair out !)

Yes that is correct. You can be rest assured that there will be a solution for this. Meanwhile, please try the suggested steps and check if the issue re-occurs. Have a good one.

Hi

Is there any news on an updated driver / fix for this issue yet ?

Thank you

Hi,

I have a brand new 8285 with PN557W and have the same issue.

The workaround does not help, so the active button is useless unless I do the pairing again.

Please advice.

Regards

AR

In addition: I have Anniversary release installed and the pen stops working after a few minutes after pairing. Really annoying.

Regards

I meant Latitude 5285...

is there any update on this as it is now nearly October with no sign of any fix in sight, this is terrible customer service as the issue above was first logged in June. I have bought an expensive pen to give my expensive laptop and it is just not good enough that only half of the pens features work. I did not have this problem with my surface pro 3 and pen.

Dear Lijo,

I have the problem with my new PN556W.  When I restart it disconnects form the system and I can't use it to access the shortcuts.   Is their any update on a solution on this regard.

Having same issue with XPS13 and Active Pen.  Is there a patch I can install or a permanent fix yet?

Thanks,

DJ

Hi guys, personally I've resolved lots of problems with my Dell Latitude 5285 and pn557w simply unistalling the Dell stylus driver and installing directly the Wacom driver (Bamboo ink stylus).

This is the link to the latest driver. 

You can notice that is the same software (Dell changend logo, pen picture and removed some functionalities like the radial menu) but in some way resolved my problems

Maniron

I tried your link for the Wacom drivers, I install it and Presto, it fix my problem.  Now the top button of the 557 works consistently even after my computer going to sleep when it comes back up the 557 styles top button works perfectly.

Thanks.

I have the same issue with Dell 5285 and 557 Pen, after boot the top button disconnects.  Any answer yet or fix?

I had the same problem, Installed the wacom driver and it's working so far, even displays the battery status and radial menu.

Hello,

has a definitive workaround been found since then by DELL? I have exactly the same issue with PN557W and Latitude 7390 2-in-1. De-installing, re-installing, DELL Drivers, original WACOM drivers, whatever… always the same issue: top button of the pen remains without function after reboot. Only redoing Bluetooth pairing brings back its function … till next reboot.

Has anybody an advice?

Thank you