Still waiting for response

To whom it may concern,

This battery discharge priority issue continues to be a real issue amd negative customer experience.

Anyone that uses the keyboard dock and has children who like to play games can quickly relate to the following scenario:

You spend most of the afternoon with keyboard docked and responding to emails or creating word documents than when the kids get home from school they want to "have fun" so they ask to play their favorite game on the XPS 10 tablet like "Fruit Ninja".

This is a "pure touch screen" game and keyboard actually gets in the way so you "undock" the keyboard which has 90% battery life.

Then you get a pop-up warning saying your tablet has a"Low Battery" and you better plug in your power adapter. WHAT???

I mean minute ago whne you tablet was docked it seem so much battery life left!!! So there you go .... Sad and frustrating customer experience!  :-( 

Hi James_Hinojosa,

I understand your concern. However, there are no BIOS updates or change in settings required. It is working as designed. The dock and the tablet battery works parallel. When connected to dock the tablet battery discharges faster than the dock battery.

Please feel free to reply for any further questions. I will be glad to assist.

I agree with James, having the Tablet and Dock, it's really stupid battery management. It's also been highlighted in some reviews.

"It is working as designed" Well it's been designed BADLY.

i just got off the phone with dell support and they have placed another request in with their team to have this looked at. they see that charge goes from the keyboard to the tablet only after the tablet is discharged and that this can be done in reverse. they said that we can look on this page for update and to call and request more action as needed. the more people that call in the sooner this firmware update will be implemented. this is a great device and with this one change it sill be so much better.

another thread with the same issue,

if you have this issue call it in to dell and request it.

en.community.dell.com/.../19507174.aspx

What is the status on making it possible to run the tablet off the battery in the dock first and off its own battery second?

just got my XPS 10 and for the most part excited - however the battery drain pattern is illogical and to be honest - incredibly stupid.

Who at Dell is responsible for User Experience?  The competition is going to kill you - they get that using the tablet with keyboard on battery would use the keyboard first.  At a minimum use a pass through from the keyboard to the tablet.

This video shows a tech blogger reviewing the dell xps 10 before it was launched. In it he describes how the power system will work. Was this the originally plan, to discharge the dock first? Why has it not been implemented?

http://www.youtube.com/watch?feature=player_detailpage&v=WXzcXQ-o20c#t=84s

The "working as designed' can be a true statement, but it's a flawed design. There isn't another tablet that I know with a docking keyboard that behaves like the Dell XPS 10. This demonstrates that whatever logic the designer had was very flawed and illogical.

Remember that this is a tablet first and second a "laptop" . The priority of the dock is trivial given that at the worst case, the user can use the touchscreen and/or an external Bluetooth keyboard. The correct logic to maximize the battery life of a tablet + dock is:

1. Charge the tablet first, then charge the dock

2. Discharge the dock first, then discharge the tablet

KevinN206 is absolutely right. So please Dell support, change it.

I posted in the other thread but to summarise - I would rather they didn't just switch it to the other way round as there are some merits to their current approach although it's very poorly implemented. One of the following would be great:

1) A slider from 0% - 100% which controls the amount of tablet battery to drain before the dock kicks in and drains fully. (IDEAL)

2) Two modes to select - 'Work' and 'Play' - the former drains the tablet to 25% remaining , the latter drains the tablet to 75% remaining before the dock kicks in and drains fully. 

Agree with the comments and would also say that even though it may have been designed this way in the view of most owners (inc me!) it would be great to be able to at least have the choice in the power management settings somewhere:

Suggested Battery behaviour menu options:

1) When the devoce is not connected to mains power would you like to use the tablet or keyboard battery first?

2) When plugged in would you like to charge tablet or keyboard battery first?

Surely this is not an unreasonable proposition.

Thanks and regards, from an otherwise completely satisfied Dell customer!

Hi James_Hinojosa, I understand your concern. However, there are no BIOS updates or change in settings required. It is working as designed. The dock and the tablet battery works parallel. When connected to dock the tablet battery discharges faster than the dock battery. Please feel free to reply for any further questions. I will be glad to assist.