Larry the G
1 Copper

Your battery no longer operates and needs to be replaced.

I have the Dell Power Manager up on my Dell Venue 11 Pro 7130 64bit Windows. I plug in the power adapter and get the following message: Your battery no longer operates and needs to be replaced. Is my battery bad or do I need some software fix? Larry
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28 Replies
Moderator
Moderator

RE: Your battery no longer operates and needs to be replaced.

Can you try flashing the BIOS to A05 (or later version once posted) to see if perhaps that will reset/resolve it?    Also, try shutting down and removing AC and battery and then reseat the battery to make sure you have a good connection.   If that doesn't resolve, you will likely need a battery replacement.

 

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rtsundland
2 Bronze

RE: Your battery no longer operates and needs to be replaced.

Can you try flashing the BIOS to A05 (or later version once posted) to see if perhaps that will reset/resolve it?    Also, try shutting down and removing AC and battery and then reseat the battery to make sure you have a good connection.   If that doesn't resolve, you will likely need a battery replacement.

 

I have this same issue.  Opened up a service ticket, running A05 and support "updated my chipset drivers" although they were already up-to-date.  Problem still exists, but support hasn't gotten back to me on the email I sent this morning.

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Moderator
Moderator

RE: Your battery no longer operates and needs to be replaced.

[quote user="DELL-Brian B"]

Can you try flashing the BIOS to A05 (or later version once posted) to see if perhaps that will reset/resolve it?    Also, try shutting down and removing AC and battery and then reseat the battery to make sure you have a good connection.   If that doesn't resolve, you will likely need a battery replacement.

 

I have this same issue.  Opened up a service ticket, running A05 and support "updated my chipset drivers" although they were already up-to-date.  Problem still exists, but support hasn't gotten back to me on the email I sent this morning.

[/quote]

Let me check with engineering on this - I may want to capture these devices.  Will let you know.  Thanks.

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LittleB69
1 Copper

RE: Your battery no longer operates and needs to be replaced.

Have seen this one as well. Also noticed that the battery icon on the desktop sometimes does not display correct information. Sometimes it displays (including the led) that it is charging, but the % remaining goes down. Then after a reboot it can jump from ex. 26% charged to 80%... so is seems like the power management software needs a update.

Had it on charge one night and when i went to bed it was at 26% next morning it was at  24% but suddenly it displayed full power... a bit weird.

Moderator
Moderator

RE: Your battery no longer operates and needs to be replaced.

I'm going to ask our social media team to contact a few of you in the thread to capture these devices for failure analysis.  

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Larry the G
1 Copper

RE: Your battery no longer operates and needs to be replaced.

I did not flash the BIOS to A05 but I did shut down and reseated the battery. Now I just wait to see if the message ever appears again.
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Larry the G
1 Copper

RE: Your battery no longer operates and needs to be replaced.

Setup showed my bios was already at the A05 level. There are 3 bios updates out there. How does a person know which one to use on their Tablet? they are named MS-BIOS, VPro ENT BIOS and vPro SEC BIOS.
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Moderator
Moderator

RE: Your battery no longer operates and needs to be replaced.

Setup showed my bios was already at the A05 level. There are 3 bios updates out there. How does a person know which one to use on their Tablet? they are named MS-BIOS, VPro ENT BIOS and vPro SEC BIOS.

 
A05 is the latest right now.   A07 should be coming soon.
 
MS = Mainstream (for Core devices)
Vpro = Vpro processors only
Vpro Sec = For the 7139 only.
 
 

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Larry the G
1 Copper

RE: Your battery no longer operates and needs to be replaced.

I know I have a 7130 but how do I tell if I have a Core verses a Vpro? I also got the message again after reseating the battery. I turned on the tablet without the adapter for a few minutes this morning. I then plugged in the adapter while the tablet was on and the Power Manager was open. The "System cannot communicate with your battery" dialog appeared about 30 seconds later. I stopped and started the Power Manager 30 minutes later and it still says 88 %battery and does not show charging status.
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