jcleaver
1 Nickel

cant answer my phone

i am on my 4th dell streak. like the phone even with 1.6 but when i get a phone call the screen locks and unable to answer  tried everything any ideas

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12 Replies
prdprs
1 Nickel

Re: cant answer my phone

dear jcleaver. you are covering the proximity sensor near the earpiece while holding the phone. Try to keep your thumb away for results.

 

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jcleaver
1 Nickel

Re: cant answer my phone

thanks for the responce. did try that      does not answer  even when i am not holding phone  just touching answer on screen

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prdprs
1 Nickel

Re: cant answer my phone

does the screen respond other than  call answer? anyway you should take it to service centre for either repair or replacement.

 

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jcleaver
1 Nickel

Re: cant answer my phone

none of the buttons or screen work  note post this is my 4th phone

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jcleaver
1 Nickel

Re: cant answer my phone

had the same service tag issue. but service has been good except fixing the issue and customer service say never heard of the issue.had four no fix yet. really think dell would be way ahead to do a total recall i do like the phone really frustrating

 

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donzebe
1 Nickel

Re: cant answer my phone

Did you check your blacklit settings. On a very low setting of 5 or 10 seconds it migh give you issues. Try uninstalling all the recent apps you have install and leaving only the original apps and see what happens. If it works reintall your apps one after the other to figure out which one is the bug.

I hope you get help ... ASAP.

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Highlighted
SavageMAxx
1 Nickel

Re: cant answer my phone

so you had the same service tag issue? Nice....Dell told me that this "had never happened before"....if that's the case why does Dell have a "Tag Department" to handle this? ( again more lies and double speak)  How long did it take them to fix it? Mines going on 4 weeks now with no resolution in site....you know if Dell would just hanfdle these issues honestly and treat us like we where customers and not some voice on a phone hundreds or thousands of miles away this would be a lot easier to handle....the Streak is a great concept especailly for a bussiness person like myself....just fix the issues and maintain customers.

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jcleaver
1 Nickel

Re: cant answer my phone

took 2 weeks and 5 phone calls  now got a different streak and have to start over

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jin7
1 Copper

Re: cant answer my phone

Hi guys,

 

Even i cant answer my phone now. My steak screen is unresponsive even i am not able to open the screen lock. I got my phone from dell website in usa. whom should i contact. any numbers please.

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