Unsolved
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2 Posts
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1298
swollen battery
The removable 36Wh battery in my Venue 11 Pro has physically swollen to the point where the back tabs on the removable cover are not staying connected as intended. There are always 2 or 3 tabs not latching, but I continue to use it. Is any one else having the same problems?
(I wonder if Dell's selection of their battery manufacturer/provider the same as Samsung's for the Galaxy Note 7?)
DELL-Infant R
331 Posts
0
July 1st, 2017 19:00
Hi paakmaan,
Thank you for writing to the Dell Community Forum.
Batteries are consumable parts, wear out with time and usage. As the battery is swollen, we request you not use the battery in the system. Refer to this link http://dell.to/1lEmT4P for our Dell battery FAQ. Please send us the service tag of the system through a private message and also the serial number of the battery, we’ll look into the warranty entitlements and assist you.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.