DGuier
6 Indium

My Dell Streak 7 was sent in to Dell for repair on November 20th for a charging issue.  It was determined that my device was not "economically repairable."  Because of this I was to be shipped a new device by the 15th of December.  Now, two months of waiting later, I have yet to receive a device and even though Dell has my device, they refuse to refund the cost because I bought it through T-Mobile.  I have spoken to both T-Mobile and to a friend who is a lawyer and both have informed me that even though I bought the device through T-Mobile, Dell has the device so it is Dell who must pay for the device.

 I have been jerked around for two months and would like to find out if anyone has any advise for me.

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2 Solutions

Accepted Solutions
8 Krypton

DGuier,

 

I have notified the Dell Liaisons. You should be contacted within a reasonable time.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

8 Krypton

Hi DGuier,

I've sent you an email. Please reply so we can look into this for you.

Thanks,

Amy

10 Replies
8 Krypton

DGuier,

 

You can click on the Dell Unresolved Issues button and follow the instructions.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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DGuier
6 Indium

Yeah, I tried to escalate the issue and received an e-mail from Bikram Chawla:  Resolution Specialist, that read, "I do apologise for the inconvenience caused to you. I would request you to email the Dell Mobility team."  This was in response to me saying that I could not get a straight answer from the Mobility Team.   Not sure how escalation is supposed to work but pretty sure it shouldn't involve sending you right back to the same people who are giving you a run-around.

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DGuier
6 Indium

Thanks for the advice.

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8 Krypton

DGuier,

 

I have notified the Dell Liaisons. You should be contacted within a reasonable time.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

8 Krypton

Hi DGuier,

I've sent you an email. Please reply so we can look into this for you.

Thanks,

Amy

DGuier
6 Indium

decided that I am never buying Dell again.

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Highlighted
DGuier
6 Indium

.

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8 Krypton

Hi DGuier,

I sent you an email last Friday. Can you send me a reply? I am working on a solution for you, but I need some more information.

Thanks,

Amy

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DGuier
6 Indium

Thanks to Amy I am extremely happy with My experience

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