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1 Copper

Number of gate keepers (2) on Symmetrix is below the minimum requirement

I am facin a big issue on EMC VMAX array! We failed to add a new host we go this error when we tried to create new gatekeepers even after the management server reboot and the error : The Gatekeeper device < while using the Base Daemon> has an error we got this error when using Symconfigure, Sympd, symdev commands.. When running symcfg discover we got : "No devices were found"

Kindly find Below the Symapi Log File

 

 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:05:10.333 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:05:10.333 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:05:11.349 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:05:12.365 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:06:12.483 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:06:12.483 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:06:12.483 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:06:12.483 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:06:12.483 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:07:11.820 2456 5792 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:07:11.820 2456 5792 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:07:12.601 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:07:12.601 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:07:12.601 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:07:43.262 2456 5580 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:08:12.710 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:08:12.710 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:08:12.710 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:08:12.710 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:08:12.710 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:09:12.767 1044 3796 EMC:EVTdaemon get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:10:06.876 5664 1240 EMC:SYMCLI iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:12.824 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:12.824 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:12.824 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:13.838 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:14.853 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:10:43.344 184 5964 EMC:SYMCLI iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:11:14.910 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:11:14.910 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:11:14.910 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:11.813 2456 4768 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:12:11.813 2456 4768 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:14.967 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:12:43.504 2456 5580 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:13:15.019 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:13:15.019 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:13:15.019 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:14:15.054 1044 3796 EMC:EVTdaemon get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:15:15.084 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:15.084 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:15.084 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:16.098 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:17.112 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:25.815 2456 5288 EMC:SMBASE read_authz_file Unable to retrieve or parse/unseal Authz file using SFS Services 000298700890 - Primary [Additional errors will not be logged] (SYMAPI_C_SYMID_NOTFOUND) 05/22/2019 17:15:26.938 2456 5296 EMC:UNIVMAX iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:26.938 2456 5296 EMC:UNIVMAX get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:15:26.985 2456 5296 EMC:UNIVMAX iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:26.985 2456 5296 EMC:UNIVMAX get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:15:28.685 2456 5308 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:15:29.106 2456 5336 EMC:UNIVMAX iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:29.106 2456 5336 EMC:UNIVMAX get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:15:29.106 2456 5336 EMC:UNIVMAX iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:15:29.106 2456 5336 EMC:UNIVMAX get_gatekeeper Call to emcFindandOpenGate failed, status: 7143 (The gatekeeper device (while using the Base Daemon) has an error (Please see the Log file)) 05/22/2019 17:16:17.116 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:16:17.116 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:16:17.116 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:16:17.116 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:16:17.116 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:17:11.817 2456 1944 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:17:11.817 2456 1944 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:17:17.120 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:17:17.120 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:17:17.120 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:17:43.543 2456 5580 EMC:UNIVMAXPA iSymDaemonControl daemon: 'storstpd', action: 2, rqst: 'storstpd_state' ([PDS/Daemon] Server (daemon) not running) 05/22/2019 17:18:17.125 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:18:17.125 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:18:17.125 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:18:17.125 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:18:17.125 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:19:17.129 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:19:17.129 1044 3796 EMC:EVTdaemon iFindandOpenGate Failed to open pooled Gatekeeper: The specified array id is not known (000298700890) 05/22/2019 17:19:17.129 1044 3796

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3 Argentum

Re: Number of gate keepers (2) on Symmetrix is below the minimum requirement

Hi, try renaming the symapi.db.bin to .old and then run a symcfg discover, if this does not help please open a chat with Dell customer service and they should be able to help you resolve the issue quickly. Regards Fin.
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2 Bronze

Re: Number of gate keepers (2) on Symmetrix is below the minimum requirement

try blow please: symcfg -lockbox verify -ssv if the ssv is not consistent you need reset it. symcfg -password xxx -lockbox reset -ssv symcfg disc symcfg list
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