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tiro1
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Unable to install EMC VMAX Symmetrix Viewer

Folks,


I have been trying to install EMC VMAX Symmetrix Viewer for last few hours, but no luck. I downloaded two different formats, but neither of them is working.

EMC_VMAX_Family_System_Viewer_41.air - When I tried to install this, it is returning "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"

EMC_VMAX_Family_System_Viewer.zip - Unzipped the file and got *.swf format. Have installed Shockwave Player too, but no luck in getting it opened.

Could you please help me here?


Cheers.

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4 Replies
yogesh41
1 Nickel

Re: Unable to install EMC VMAX Symmetrix Viewer

You have to install the Adobe air installer software initially.

From: tiro

Sent: Tuesday 25 August 2015 11:00 AM

To: Chaliya, Yogesh

Reply To: jive-886350072-bg5w-2-jcoo@emc-ecn.hosted.jivesoftware.com

Subject: - Unable to install EMC VMAX Symmetrix Viewer

ECN <https://urldefense.proofpoint.com/v2/url?u=https-3A__community.emc.com_-3Fet-3Dwatches.email.thread&d=AwMFaQ&c=3BfiSO86x5iKjpl2b39jud9R1NrKYqPq2js90dwBswk&r=RG6wZMjuNIKaGcecjG59q3QusuiHqYlEJsUC__t8--o&m=N47WKJ-v0A8L4JxUgjD0N-9n27t3TkqkhFRNnDp9-wk&s=zg2SicSpILXVw4H2txy09tYLrFKkFL7nDSzfF1sNQhg&e=>

Unable to install EMC VMAX Symmetrix Viewer

created by tiro<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.emc.com_people_tiro-3Fet-3Dwatches.email.thread&d=AwMFaQ&c=3BfiSO86x5iKjpl2b39jud9R1NrKYqPq2js90dwBswk&r=RG6wZMjuNIKaGcecjG59q3QusuiHqYlEJsUC__t8o&m=N47WKJ-v0A8L4JxUgjD0N-9n27t3TkqkhFRNnDp9-wk&s=4S2wbtszM9Z9dWFGbyT6ghMg090oqk8_pmVNMMVKjVU&e=> in VMAX - View the full discussion<https://urldefense.proofpoint.com/v2/url?u=https-3A__community.emc.com_message_902904-3Fet-3Dwatches.email.thread-23902904&d=AwMFaQ&c=3BfiSO86x5iKjpl2b39jud9R1NrKYqPq2js90dwBswk&r=RG6wZMjuNIKaGcecjG59q3QusuiHqYlEJsUC__t8o&m=N47WKJ-v0A8L4JxUgjD0N-9n27t3TkqkhFRNnDp9-wk&s=YKj6-APHvA3R8wa0pR-2LRGupzkNX3q1BkHzmI7zyZA&e=>

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Barbara_Heng
1 Nickel

Re: Unable to install EMC VMAX Symmetrix Viewer

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Barbara_Heng
1 Nickel

Re: Unable to install EMC VMAX Symmetrix Viewer

tiro1
1 Nickel

Re: Unable to install EMC VMAX Symmetrix Viewer

Thank you for the detailed email. I attempted to access [used customer account] the link you've given, but it returned the below message.

SSO Error

An error occurred while attempting authentication through single sign-on (SSO)

Click here to try again.

External user access is limited to EMC approved Partners, Suppliers and Customers

I actually download the "EMC_VMAX_Family_System_Viewer_41.air" installer from https://community.emc.com/docs/DOC-40577

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