rmc5
2 Iron

Unisphere for VMAX Upgrade Successful - This page can't be displayed

The Unisphere for VMAX upgrade from 1.6.1.8 to 1.6.2.13 succeeded.

Using IE11, launched Unisphere for VMAX after upgrade. Browser displays "This page can't be displayed".

Virtual Machine running Windows OS 2008 R2 SP1 64-bit

Unisphere for VMAX 1.6.2.13

SE 7.6.2.67 with SMI-S 4.6.2.29 bundled

Logs indicate successful upgrade, no errors or warnings.

Any ideas on what may be causing this issue and /or what I should look at to t-shoot?

Thank you.

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6 Replies
tiro1
2 Bronze

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

This may sound a bit naive, but did you check whether or not all the necessary services are running?

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rmc5
2 Iron

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

Thank you for your reply Tiro.

Yes Sir. I did check the services. Even restart SMAS service.

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Sathish Dodda
3 Argentium

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

I am also getting same issue, Did we get any clue for this

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rmc5
2 Iron

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

Good Morning,

I currently have a service request opened with EMC tech support, SR # 76029384. Tech support engineer is Brian Bosader.

Initial troubleshooting has not revealed the root cause.

I am in the process of gathering the following logs and will be providing to Brian today:

-run.log

-smas.log

-smas installer logs

-symapi log

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mohammedwasif
1 Copper

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

Hello,

rmc, what happened after you gave emc the above mentioned log files, was there a fix for the issue or still not fixed?

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Rasmmacias
2 Iron

Re: Unisphere for VMAX Upgrade Successful - This page can't be displayed

I think you have problem with you IE11: Press the F12 key/ HTML section/ Click on Browser mode, Compatibility view to IE9

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