Error after installing VSI 5.5 on win7 PC's

Peter,

Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility.  Questions written to the users' own "Discussions" space don't get the same amount of attention and questions can go unanswered for a long time.

You can do so by selecting "Move" under ACTIONS along the upper-right.  Then search for and select: "Everything VMware at EMC" which would be the most relevant for this question.

Firstly, just to confirm, in regards to Solution Enabler, you have in fact installed the latest version of the VSI Storage Viewer plug-in which is v5.4.1?  I only ask as the title suggests otherwise.

https://support.emc.com/search/?resource=ST&AlloftheseWrds=VSI%20storage%20viewer&SearchWithin=true&adv=y

I did a quick search of the KB articles and found one curious entry:

emc312057: "Cannot discover VNX with VSI Storage Viewer 5.x."

However, first verify that the VSI logs match those as noted in the article before making the change.  Otherwise, once this post is relocated let's see what others suggest.  The engineers and PM involved with the tools also monitor that specific forum.  In the meantime, you will also want to post the output of the VSI logs specific to the Storage Viewer feature which is described in the following post:

https://community.emc.com/message/557229#557229

Hi Christopher,

no I am talking about Storage Viewer 5.5.

This is the storage viewer log file:

2013-08-16 13:52:34,390 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature -

2013-08-16 13:52:34,390 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - *********************** Load - EMC.VSI.VSphere4.Features.SPO.StorageViewer - 5.5.0.30 - Started ************************

2013-08-16 13:52:34,405 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - Starting storage performance collection manager

2013-08-16 13:52:34,405 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - Collection adapter path=C:\Program Files (x86)\EMC\Virtual Storage Integrator\vSphere4\Features\Storage Viewer\CollectionAdapters

2013-08-16 13:52:56,321 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - Started storage performance collection manager

2013-08-16 13:52:56,368 [3320] [ClientUIThread] INFO  EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - ************************ Load - EMC.VSI.VSphere4.Features.SPO.StorageViewer - 5.5.0.30 - Succeeded ************************

2013-08-16 13:53:36,780 [3320] [23] ERROR EMC.VSI.VSphere4.Features.SPO.StorageViewer.StorageViewerFeature - Failed connection to Solutions Enabler Server (ap3392.bgc.net:2707).  Error = An error from a sub-library call occurred.

Any help would be appreciated!

Regards, Peter

Hi Peter,

I believe you are trying to connect to a remote SYMAPI server. What’s the version of Solutions enabler on the SYMAPI server ?

-Arjun

Indeed, there is a remote SYMAPI server on version SE 7.5

Peter

So that’s the problem, SE version mismatch. That’s what is causing the issue. The client (VSI) is now running a higher version of SE 7.6 than the server 7.5.

So you would need to have same or higher version of SE on the SYMAPI server.

-Arjun.

Hi Arjun,

Tnx for that, I am 1 step further now :-)

Now I'm getting: The remote client/server handshake failed.

Grtz, Peter

One thing to be aware of if you're using SRM and the VSI SRA Utilities is currently it doesn't work well with SE 7.6.  If you have any trouble installing VSI SRA Utilities, you'll want to backrev your symapi client and server to 7.5.1 or lower...or wait for the next VSI SRA-U Release in September.

If you don't use VSI SRA Utils never mind :-)  VSI Storage Viewer should be fine with SE 7.6.

Arjun, thanks !!

This indeed solved it now :-)

Tnx for your help!