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8 Posts
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6215
VSI 6.1 on VSphere Web Clien 5.5
I installed the .ova provided by EMC yesterday and everything seemed to go smoothly. When I went to the Admin page though, "Service Info" field was blank and I am unable to register with my Vcenter. I read through the documentation provided, but I did not see any steps that I am missing. This is on a closed network with no Inter net access. Any help would be greatly appreciated.
Respectfully,
Chris Priester
pete2c
76 Posts
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May 6th, 2014 11:00
FYI - a hotfix has been created for this issue and the fix will be released in the next VSI version.
WorldPolice
123 Posts
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April 23rd, 2014 08:00
The deployment is straightforward so I can't see you missing any steps. If you have not already, I would try rebooting the vApp and if that doesn't resolve it, redeploy it. I have not seen this particular issue, however.
Chris.Priester
8 Posts
0
April 23rd, 2014 09:00
Thanks for the quick response. I have deployed several times and even download the .ova twice thinking it was a corrupt download. Attached are some screenshots of what I am seeing. When I go to the Register VSI Plugin tab, all of the options are grayed out.
Chris.Priester
8 Posts
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April 23rd, 2014 09:00
Something is obviously messed up. When I click submit, it just sits there and spins. Nothing is being retrieved.
WorldPolice
123 Posts
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April 23rd, 2014 09:00
Chris if you can go to the Show Log and run "Submit" and send me the contents off-list: drew.tonnesen@emc.com
Thanks.
pete2c
76 Posts
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April 23rd, 2014 10:00
You can manage the VSI vApp by pointing your browser to https://IP:5480
The default credentials are root/emc (also noted in the Product Guide in the link above).
pete2c
76 Posts
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April 23rd, 2014 10:00
You can also get the logs by doing the following, from the VSI 6.1 Product Guide on pages 68,69. The guide is available here - https://support.emc.com/docu52909_VSI_for_VMware_vSphere_Web_Client_6.1_Product_Guide.pdf?language=en_US
pete2c
76 Posts
0
April 23rd, 2014 10:00
Was anything changed under "Manage Users"? If you click there, do you see any users other than 'admin'? If you can get there please send a screenshot.
Chris.Priester
8 Posts
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April 23rd, 2014 10:00
Do you happen to know the default user/password to log into the actual VM.
Chris.Priester
8 Posts
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April 23rd, 2014 10:00
When I go to the manage Users tab, there is nothing listed, not even "admin"
pete2c
76 Posts
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April 23rd, 2014 10:00
Is there an option to add the 'admin' user?
Chris.Priester
8 Posts
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April 23rd, 2014 11:00
Thanks for the replies. When I try to create the admin user, I just get a spinning circle in the top left corner and nothing happens. I did get into the vApp to look at the logs and nothing is standing out as an error. I get a few warnings, but no errors. Does this vApp need to be connected to the Internet to pull any information, or is there any other peices that I need to install along with .ova? I am currently at a loss here.
Chris.Priester
8 Posts
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April 23rd, 2014 11:00
I just opened SR#62662270. Thanks for all the help.
WorldPolice
123 Posts
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April 23rd, 2014 11:00
Please open an SR.
pete2c
76 Posts
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April 23rd, 2014 13:00
Sounds good. It'll help to get the VSI logs as I mentioned above and attach those to the SR as well.
I don't believe you'd need internet access or any other pieces I can think of for this to work.